About the Role

Responsible for managing the daily operations of the warehouse functions as specifically assigned, which may include some or all of the following : shipping, receiving, returns processing, order control / order release, delivery / pick-up scheduling, coordination of pre-installations, parts processing (area markets), and overall accuracy of processing and inventories associated with assigned functions.

Your Impact

Order control / Order Release :

• Releases orders for all assigned organizations on a scheduled basis and as needed working with OM.
• Checks all orders for critical backorders vs. Essential Items list, hold and release as available.
• Monitors open order reports to ensure all shippable orders are processed.
• Assists Sales, Service, OM and other groups with any inquiries or issues related to orders, returns, receiving, etc.
• Assists in other Warehouse admin duties as assigned.

Returns Processing :

• Processes all RMAs received in on a daily basis, coordinate modifications to orders as needed.
• Researches and follow-up on unsuccessful pickups and reschedule for earliest possible date.
• Coordinates with Sales , Service , OM and other groups for machines that can't be picked up or any other related inquiries or issues.
• Monitors Open RMA reports to ensure timely returns against goals.
• Assists in other Warehouse and admin duties as assigned.

Delivery / Pickup Scheduling :

• Contacts clients to confirm equipment delivery date and details per established checklist.
• Schedules client pickups / returns, at time of delivery whenever possible, reschedule as required.
• Coordinates with Sales , Service , OM and other groups for machines that can't be delivered or any other related inquiries or issues.
• Assists in other Warehouse admin duties as assigned.
• Area Market / Paragon Coordinator.
• Handles all shipping, receiving and returns processing on a daily basis.
• Performs / coordinates pre-installation of new equipment to meet order dates.
• Schedules / coordinates with admin to schedule daily deliveries and pickups.
• Assists Sales, Service, OM and other groups with any inquiries or issues related to orders, returns, receiving, etc.
• Processes all parts orders and manage the accuracy of parts inventories.
• Assist with schedule physical inventories and manage the accuracy of merchandise inventories ongoing.

About You : The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• High school diploma or equivalent required.
• Organized, good at communicating, able to prioritize, and have excellent customer service skills. They should be committed to providing quality results to all internal and external customers, and have good time management skills.
• Experience in a computerized environment as well as working with a database management system.

Last updated : 2024-05-10