WHO WE ARE:
The Florida Eye Clinic has grown to an impressive 11 practice clinic of ophthalmologists and optometrists with a state-of-the-art Ambulatory Surgical Center at our home practice in Altamonte Springs.
We believe our mission is to maximize the visual potential of each of our patients through the highest quality of vision care. We are dedicated to providing a positive experience for our patients, so The Florida Eye Clinic is seeking a professional, positive, and team-oriented individual to join our family as a Front Desk Receptionist/Call Center position.
WHAT YOUR DAY WILL LOOK LIKE:
The Front Desk facilitates the process of patient flow by performing specific functions designed to efficiently and effectively schedule, receive, and discharge patients. In a fast-paced ophthalmology practice, seeking individual to fill a permanent, full-time front office position. Primary duties include answering phones, making/rescheduling appointments, inputting patient information, verifying insurances. Must be organized, multi-task oriented, energetic and possess a positive, professional friendly attitude. Spanish speaking is a plus.
MINIMUM QUALIFICATIONS:
The Front Desk Receptionist must:
Be a high school graduate or equivalent
Type accurately
Have excellent customer service skills
ESSENTIAL JOB DUTIES:
Maintains log for patient registration and patient appointments.
Schedules patient appointments based on the specific medical parameters of each physician's practice.
Accurately enters appointments into the patient management system.
Adjusts schedule as necessary.
Provides the patient with a written appointment card.
Assists in obtaining and updating patient demographic and insurance information.
Compiles the patient medical record and attaches an Encounter form for each patient visit and directs to responsible individuals.
Reviews the Encounter forms and determines payment due.
Collects payments and records all transactions.
Calculates and balances all monies collected daily.
OTHER DUTIES:
Greets all patients in a warm and friendly manner.
Communicates information and direct patient concerns for appropriate resolution.
Order office clerical supplies in accordance with the procedures set by the Purchasing dept.
Any other duties and/or responsibilities as assigned
EQUIPMENT:
Operates standard office equipment including: Computer, bankcard terminal, multi-line telephone and calculator.
REQUIRED SKILLS:
Aptitudes: Audio and verbal ability, ability to make simple calculations, ability to organize.
Techniques and Procedures: Requires 100% interaction with people, manual dexterity to an extent of 95 - 100%, lifting and reaching limited to 90 - 95%, sitting and standing to an extent of 90 - 100%.
PHYSICAL REQUIREMENTS:
Ability to deliver and gather information throughout the clinic and ambulatory surgery center.
Ability to lift and carry 2-5 lbs. of paperwork
Ability to stoop, walk, bend, stand
Ability to sit for an extended period of time
Ability to push and/or pull medical records cart, as needed, for limited distance
SALARY:
$15.00/per hour , to commensurate with experience.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Schedule:
8 hour shift
Day shift
Experience:
Customer service: 1 year (Preferred)
Work Location: In person