You haven't searched anything yet.
We have an exciting opportunity for a customer service enthusiast to join our busy team providing support to Cannondale’s North American consumers. The Customer Service Representative is our first point of contact with our end consumer. The right person for this job has a mix of high energy, attention to detail, enjoys turning problems into opportunities, and has a dedication to providing best in class customer service. The CSR is responsible for providing Cannondale consumers with pre-purchase guidance, order support and post-purchase use and care assistance. The CSR engages with consumers through a mix of phone, email, chat and social channels. Positive interaction in these channels are significant drivers of brand loyalty. The CSR must be able to successfully resolve escalated customer issues and provide superior customer service. You will be a key contributor to our ongoing efforts in gathering “voice of the consumer” insights that are used to ensure we are making decisions that best support our consumers expectations.
How You'll Contribute:
What You Bring to the Table:
Some of our Great Benefits:
This is a full-time, non-exempt role eligible for full-time benefits, with an expected annual pay between $40,000 and $45,000. Exact compensation will be determined based on skills and experience. Range may vary for remote candidates, depending on their work location.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.
To learn more about Cannondale's privacy policy, please click here: Privacy Policy | Cannondale (English)
An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy.
Full Time
Retail
$44k-55k (estimate)
05/24/2024
06/09/2024
cannondale.com
HENDERSON, NV
500 - 1,000
1971
Private
RAY CRUNK
$500M - $1B
Retail
Cannondale is a maker of Road Bikes, Mountain Bikes, and Recreation Bikes.
The job skills required for Customer Service Representative include Customer Service, CSR, Attention to Detail, Verbal Communication, Dedication, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.