Job Summary:
We are seeking a Guest Service Agent to join our team at a IHG hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.

Duties:
- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations over the phone, online, and in person
- Provide information about hotel services, amenities, and local attractions
- Operate the hotel phone system and transfer calls to appropriate departments
- Perform night audit duties as needed
- Maintain a clean and organized front desk area

Qualifications:
- Previous experience in guest relations or hospitality management preferred
- Proficiency in multilingual communication is a plus
- Knowledge of front desk operations and hotel management software
- Familiarity with night audit procedures is advantageous
- Excellent phone etiquette and customer service skills
- Ability to handle stressful situations with professionalism and courtesy

This position offers an exciting opportunity to work in a dynamic hospitality environment. If you have a passion for delivering exceptional service to guests, we invite you to apply for the Guest Service Agent position with us.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Greenville, NC 27834: Relocate before starting work (Required)

Work Location: In person