• Manage large amounts of incoming calls
• Close a high percentage of sales leads that come to us via phone and online messaging
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a client service representative (prefer some with experience in the HVAC and Plumbing industry)
• Bi-lingual is strongly preferred (Spanish and English)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and dispatching software (we use Service Titan)
• Ability to remain calm when customers or technicians are having a tough day
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

• 401(k)
• Paid time off
• Paid training

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No nights

• Bonus pay

• Bakersfield, CA 93308: Reliably commute or planning to relocate before starting work (Preferred)

• Office Manager: 1 year (Preferred)

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