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Responsible Business
**Customer Care Representative**
* **Posted |** 2022-01-25T00:00:00.000Z
* **Full time |** R34305
* **Category |** Customer Support
* **Location |** Westminster, Colorado, United States of America
**Summary**
****Job Summary****
The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.
****Primary Duties****
* Respond to internal and external inquiries via email and phone.
* Provide customers with quotes and product knowledge
* Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback
* Input sales orders, payments, and help customer activate their service
* Update client accounts to maintain data integrity
* Troubleshoot technical customer issues with service activation and operation
**Characteristics / Skills**
* Fluent in English; conversational in Spanish preferred
* Excellent communication skills
* A warm, approachable, outgoing manner
* Able to uncover customer needs and pair them with appropriate solutions
* Skilled in outbound customer calls to solicit subscription renewals
* Working knowledge of word processing, spreadsheet tools and internet browsers
* Technical expertise preferred
**Education / Experience**
* Experience in a customer service position preferred
* Bachelors degree preferred
**Local Requirements**
* Some overtime/weekend work required during peak season (March-June).
* This position will have in office responsibilities, including training and once the team returns to in office work in 2022.
****Pay Equity****
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicants sex or other status protected by local, state, or federal law.
**Hiring Range:**
16.44-
20.53-
No-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicants sex or other status protected by local, state, or federal law.
**Hiring Range |** $16.44 - $20.53
**Bonus Eligible |** No
Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D
Full Time
$40k-51k (estimate)
05/04/2024
05/20/2024
trimblejc.com
JOHNSON CITY, TN
<25
1967
DONALD HANN
<$5M
Wholesale
TRIMBLE COMPANY, INC. is a construction company based out of P.O. BOX 4036, JOHNSON CITY, Tennessee, United States.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.