Job Title: Full Time Hotel Night Auditor

Department: Front Desk

Reports to:  Front Desk Manager

The Hotel Night Auditor plays a crucial role in ensuring the accuracy of guest accounts by meticulously posting room charges and taxes while verifying all transactions made throughout the day. With a keen attention to detail, they uphold the integrity of guest billing, contributing to a seamless and transparent guest experience during their stay.

What’s in it for me:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*

*Full-Time status benefits

How I can Create Guests for Life:

• Smile!
• Focus on safety for yourself and others.
• Monitors the current status of coupons, discounts, and other promotional programs.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Explain resort products, service, and other information about the resort as requested.
• Provide guests with appropriate room assignments, wrist bands, directions to the rooms, while up selling when appropriate.
• Verify payment for stay including incidental costs by obtaining credit information.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Accurate accounting of cash bank assigned to each agent.
• Facilitate guest departures by providing accurate statements and ensuring guest satisfaction and collecting all payments due.

Is this the job for me:

• Must be at least 18 years or older.
• Must be able to pay close attention to detail and accurately perform complex calculations and reconciliations.
• Proficiency in computer programs.
• Clear communication skills, both written and verbal, are necessary to interact with guests, management, and other staff members.
• Ability to answer guest inquiries throughout the shift.
• Availability includes weekdays, weekends, evenings, and holidays.
• Ensure the safety and well-being of our guests.
• Ability to work in a fun, fast-paced environment.
• Must be able to speak and read the English language, additional languages a plus.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.