SUMMARY

Reporting to the Operations Manager, the Café Coordinator plays a pivotal role in ensuring an exceptional experience for every guest who visits our café. This individual is responsible for greeting customers, taking and processing orders with precision, preparing high-quality beverages and food items, and maintaining the cleanliness and efficiency of the café. The ideal candidate is a customer-oriented individual who thrives in a fast-paced environment and is passionate about coffee and providing outstanding service. This position is 100% on site. Availability to work evenings and weekends as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate all operating aspects of the Cafe' and Coffee Cart services, which includes working with outside caterers or vendors for menu setting, price sensitivity, scheduling, and supplies as approved by the Business Operating Manager.
• Provide a warm, welcoming environment for guests. Engage with customers, assisting them with menu selections and answering questions.
• Prepare and display daily offerings in a novel and inviting way.
• Accurately take and process customer orders, paying close attention to specific requests and preferences to ensure customer satisfaction.
• Prepare and serve a variety of coffee and tea beverages, as well as light food items, following established recipes and presentation standards.
• Serve a variety of prepared food items and drinks to guests.
• Efficiently manage the point of sale, including processing credit card transactions, ensuring accuracy in all financial dealings.
• Maintain the cleanliness of the café, including dining, counter, and kitchen areas. Ensure equipment and utensils are clean and in good working order, reporting any maintenance or hygiene issues promptly.
• Monitor inventory levels of coffee supplies, food items, and utensils. Restock items as needed and assist in inventory audits and ordering supplies.
• Adhere to all health and safety guidelines and regulations to ensure a safe environment for both customers and staff.
• Actively collect and relay customer feedback to management. Contribute ideas for menu development and operational improvements.
• Collaborate with other University departments for related service needs as appropriate.
• Create a positive first impression to set the tone for an enjoyable experience

MINIMUM QUALIFICATIONS

• Proven experience in a café or similar hospitality environment preferred.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and ability to multitask.
• Basic mathematical skills for conducting transactions and completing inventory reports.
• A passion for coffee and food, with a desire to learn and grow within the café industry.
• Availability to work flexible hours, including weekends and holidays.
• High school diploma; relevant training is a plus
• Food Service Manager Certification (or willingness to complete within first thirty days of employment).

LOCATION

100% on premise (may work evenings and weekends).

WAGES AND BENEFITS

Compensation $22 - 24 (hourly).

CIIS offers a comprehensive benefits package.

NOTES TO CANDIDATE

• Working Conditions - Duties are primarily performed in an office environment at a desk or computer terminal, typically Monday through Friday.
• Background Check - Due to the sensitivity and requirements of this position, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses, or credentials pertinent to the position. If your job requires driving on behalf of CIIS you will be required to provide proof of a valid driver's license.
• Visa Sponsorship - Visa sponsorship is not available for this position. Applicants must currently be authorized to work in the United States for any employer.
• Relocation Assistance - This position is not eligible for relocation assistance.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

CIIS strives to cultivate and preserve a culture of inclusion and belonging as part of its Seven Commitments. More than accept difference, we honor and celebrate our staff's diversity of experiences, perspectives, and identities. Together, our community creates and maintains working and learning environments that are inclusive, equitable, accessible, and welcoming.

CIIS is proud to be an equal opportunity employer. We are committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio- economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation, and inclusion of U.S. historically under-represented people of color, international, bilingual, and bicultural students, faculty, and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI ). CIIS is committed to compliance with all fair employment practices regarding citizenship and immigration status.