Description

Terms of Employment

Full Time, Non-Exempt

Pay Range

Starting at $30.50/Hour

California Chicken Café is a dynamic and evolutionary restaurant group that continues to strive to provide the highest quality food, service and experience to our guests and passion, purpose and balance to our teams. We strive to provide an environment where our teams gain knowledge and skills that will be valuable beyond their time with us, and therefore find ways to enrich the lives of those who are a part of our team.

At California Chicken Cafe we know our General Managers are the cornerstone of the success that we achieve. We are seeking a leader who motivates, develops and inspires their team to grow in all elements of their professional lives and who understands the time and effort put forward toward the development of their team will be followed by success in the financial and business metrics. Simply put, we want a leader who is team oriented and people first.

Key Areas of Responsibilities

General

• Oversee and manage all areas of the restaurant and make the necessary, real-time decisions to ensure the delivery of an excellent dining experience for our guests and the overall successful operation of the restaurant. Ensure there is a safe and productive work environment for staff members.
• Abide by the Company Core Values:
  • Make staff members around you better through giving and receiving feedback.
  • Get 1% better everyday.
  • 51/49
  • Foster Curiosity
  • Go above and beyond
  • Build relationships.

Personnel

• Produce and develop a work environment that focuses on staff members’ safety in both their tasks and overall wellbeing.
• Manage and develop all staff members to ensure executional and procedural standards are met.
• Retain the most valuable component of our organization, your team.
• Interview hourly staff members. Oversee and participate in the direct hiring, supervision, development and, when necessary, termination of staff members.
• Conduct new hire orientations, including an explanation of the company culture and core values, and oversee the training of new staff members.
• Develop and mentor staff members by providing ongoing and daily feedback, establishing performance expectations and by conducting regular performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Guest service

• Ensure positive guest service in all areas. Assess and respond to complaints and suggestions, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Food safety and planning

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Ensure staff members consistently produce a high quality of food preparation and service.
• Maintain a professional restaurant image, including restaurant cleanliness, proper attire, and appearance standards.
• Estimate and budget food and beverage costs.
• Supervise portion control and quantities of preparation to minimize waste. Works closely with Kitchen Supervisor team to oversee and ensure the team are adhering to company standards.
• Estimate food needs, ensure orders are placed accurately with vendors, and ensure the deliveries of fresh food and supplies are on schedule.

Financial

• Ensure staff members adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Ensure that all financial (e.g., invoices, budgets, forecasts, reports, etc.) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• With the support of the Area Director, work with management team to meet and/or exceed the targeted financial and metrical goals.

Qualifications

Qualifications

• High School Diploma required.
• 3 years GM experience required in a fast-paced, high volume quick service restaurant.
• California Food Safety Manager Certified required.
• Speak, read, and write English fluently.
• Proficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, and restaurant safety.
• Possess basic math skills and have the ability to operate a cash register and POS system.
• High level Leadership: Knows how to give and receive highly effective feedback.
• Humility: Is willing to learn from all team members around them and seeks to understand their team, concept and brand
• Empathy: Can effectively build relationships with their team and guest to continue to build our Brand identity through the community
• Organized: Has proven record of timeliness and managing numerous functions of a large, multifaceted team.
• Passionate about food and hospitality.
• Must enjoy and succeed in a fast-paced environment.
• Must be able to transfer to another California Chicken Café location within a 50-mile radius
• Must be over 21 years of age
• Fully documented to work in the U.S.

Physical Requirements

• Perform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), and moving throughout the restaurant for 8-12 hours per shift, up to 6 shifts per week, with occasional sitting, 1-4hrs/day.

Work Conditions / Hours

• Weekly Schedule Expectations:
  • Work hours: Minimum 47.50 hours/week which includes meal breaks.
  • 2 Opening Shifts: Starting at 7:00am.
  • 2 Mid Shifts: 10:00am 7:30pm.
  • 1 Closing Shift: 11:30am 9:00pm.
• Every other week One Saturday/Sunday: 10:30am 8:00pm.
• Hours will vary in accordance with business necessity, including early morning, late evenings, weekends and/or holidays.
• Exposure to cleaning chemicals, noise, steam, and smoke.
• Work with hot, cold, and hazardous equipment typical of a restaurant kitchen as well as work with phones, computers, and other office equipment.
• There is no off-the-clock work. There may be occasions when a GM receives off-schedule call/text/email that will require them to respond in a timely manner. It is required that all such work be reported to Human Resources (HR) and should include the date, time and reason for the off-schedule work. Below are examples of such occasions:
  • Night Alarm calls from Maximum security.
  • Any AD reach out needed for questions that must be answered ASAP by GM
  • Multiple call outs and after already exhausted all resources.
  • Serious Work-related Injury
  • Natural Disasters (Fire, earth quick, any major damages to the store)
  • Power outage, or no running water
  • Serious Maintenance Issue (No Hot Water, or Walk-In not working)
  • Any serious incident with employees and/or guests.
  • Robbery.
  • Active shooter

Benefits

• Offer medical insurance company pays 55% of employee’s premium only
• Offer optional Dental, Vision and Life insurance
• Offer 401k at the completion of one year of employment with a company match
• Paid holidays - New Year's Day, Easter Sunday, Independence Day (July 4th), Thanksgiving and Christmas Day
• Quarterly bonus of up to 15% of quarterly wage depending on store's performance
• Free meals on workdays
• Discounted meals and catering
• Flexible scheduling
• IT allowance
• 80 hours Paid Time Off accrued per year