Overall Responsibilities

Assist the General Manager and Assistant General Manager in overseeing all operations of the restaurant.

Key Areas of Responsibilities

Operations

• Assist in supervising and managing staff members to ensure they are in compliance with all restaurant policies, procedures, etc.
• Perform restaurant duties: work the POS system, assist guests in the Drive-Up Service, make food tickets, work the chicken station, wrap station, front line, and in the back kitchen when necessary
• Coordinate catering orders and deliveries
• Know all menu items, ingredients, and be familiar with all recipes and food preparation
• Control food quality and consistency
• Interact and handle guest issues

Financial

• Complete armored car transactions and deposits and basic restaurant accounting
• Ensure the restaurant supplies orders are placed including, produce, pita, and chicken

Work Safety, Food Safety, and Planning

• Ensure work safety by ensuring staff members are complying with all safety procedures
• Ensure food safety by completing the following tasks: take food temperatures, maintain safe food
• Interact with health department inspectors
• Maintain a safe, clean, and sanitary restaurant
• Maintain a positive and friendly work environment Personnel
• Manage staff member breaks
• Participate in weekly supervisor meetings
• Motivate, train, and develop staff members in specific job functions as well as coach and counsel staff members on an ongoing basis
• Handle and report specified HR related situations General
• Perform required administrative duties, fill out required operational checklists
• Communicate with upper management on various projects
• Make suggestions on how to improve the overall restaurant operation
• Coordinate restaurant maintenance repairs
• Travel to training events and/or other restaurant locations
• Other duties as assigned

Position Levels & Skill Sets

• Shift Leader 1: Guest Service 3 Proficiency, Associate 4 Proficiency, Specified HR Duties
• Shift Leader 2: Guest Service 3 Proficiency, Associate 4 Proficiency, Specified HR Duties, HR Discipline Documents, IIPP/Safety Facilitator

Qualifications

• High School Diploma required
• 2 years of previous work experience in a high volume quick service restaurant
• Experience leading a team
• Proficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, and restaurant safety
• Passionate about food and hospitality
• Basic computer knowledge
• Possess basic math skills and have the ability to work a cash register or POS system
• Able to complete tasks on or before set deadline.
• Able to work well with others, set an exemplary example of leadership and respectful communication.
• Must enjoy and succeed in a fast-paced environment
• Must pass Food Handler Management course and test
• Must be able to transfer to another California Chicken Café location within a 50-mile radius
• Fully documented to work in the U.S.

Physical Requirements

• Perform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), and moving throughout the restaurant for 8-12 hours per shift, up to 6 shifts per week, occasional sitting, 1-4hrs/day.

Work Conditions/Hours

• Must have the stamina to work 40 hours per week. Hours will vary in accordance with business necessity, including early morning, late evenings, weekends and/or holidays.
• Exposure to cleaning chemicals, noise, steam, and smoke.
• Works with hot, cold, and hazardous equipment typical of a restaurant kitchen as well as work with phones, computers, and other office equipment.