The Position

Title : Director of Operations (Director of Administrative Services)

Position Type: Full-time

Requisition No: 24022

Category : Administration

Supervisor : Chief of Staff

Last Updated : December 2023

Job Purpose : Oversee and enhance the performance of day-to-day operations, ensuring that the College’s overall goals, objectives, and mission are carried effectively and efficiently through its daily operations and interactions. 

Location: Sacramento, CA - Hybrid (Primary work location will be on-site a minimum of three days per week)

Salary Range: The beginning salary range for this position is Range M21, (Steps 1-3) $154,673.83 - $170,556.88 

The first review of application will occur on January 5, 2024 - This review has been extended as of 2/13/2024

Position Overview

Under the supervision and direction of the Chief of Staff, the Director of Operations directs and develops college operations and administration in the support and delivery of college objectives. This includes liaising with leadership to coordinate and facilitate operations in accordance with policies, procedures, and established governance structures, as well as ensuring that the college has in place effective and efficient systems and business processes to carry out its operational responsibilities. The director will also manage people, resources, and infrastructure while supporting the development of administrative and business functions of the college. 

Essential Job Duties and Responsibilities 

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

• Manages and coordinates strategic projects for the President and CEO’s Office, Board of Trustees, and across the Executive and Leadership Teams. Develops and implements processes and procedures to increase efficiency and identifies and integrates project management tools to improve workflow and output.
• Effectively engage and communicate with executive leaders, various departments, and external stakeholders to understand needs and challenges in the design and implementation of new policies and procedures.
• Oversees and monitors the strategic planning and execution of the college’s strategic vision and other strategic and college-wide initiatives.
• Liaises between the President and CEO’s Office, the Board Liaison, Board of Trustees leadership, full Board as well as committee chairs, and the Office of General Counsel to oversee Board of Trustees operations. Attends all Board of Trustees and Executive Committee meetings; serves as a back-up in coordinating and administering activities related to the Board of Trustees and related committee meetings and supplements in-person/on-site and remote support in coordination with the Board Liaison. 
• Develop and deliver systems/structures and procedures to enable effective day-to-day operations, administration and technical support within the College. Recommends and implements opportunities for continuous improvement of processes and procedures within the College.
• Develop and manage assigned committees and governance structures within the College.
• Monitors operations budgets and allocates resources as needed. 

• Analyzes staffing, equipment, and materials needed for operational activities and makes appropriate recommendations. 
• Lead and manage assigned supervisors and staff; provides coaching and supports the establishment of performance standards. Monitor performance and address performance improvements. 
• Serves as the college on-site and in-person contact. Coordinate the issuance and maintenance of records of keys and other in-office and college-wide facility needs as assigned.
• Perform other related duties as assigned that support the objective of the position.

Knowledge, Skills, and Abilities

• Knowledge of, or ability to learn, the rules, regulations, collective bargaining unit agreements, and procedures affecting assigned employees.
• Principles of management and supervision, including the principles of training, employee evaluation, and employee relations. 
• Development of short and long-term strategic plans in support of operational excellence. 
• Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient operations and administration.
• Prepare, analyze and present technical and administrative reports and presentations.
• Negotiation, mediation and facilitation skills, techniques and procedures. 
• Supervisory responsibilities including training, supervision, evaluation and performance management of assigned supervisors and staff. 

• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff and faculty.

Minimum Qualifications

• Bachelor's degree in Science, Technology, Engineering or Math (STEM), Business Administration, Public Administration, Organizational Development, Educational Administration, Communications or related field.
• Superior verbal and written communication and interpersonal skills.
• Managerial/supervisory experience. 
• Excellent organizational skills and attention to detail. 
• Excellent analytical, decision-making, and problem solving skills.

Desired Qualifications

• Demonstrated experience managing time-sensitive, complex, highly confidential matters, and meeting strict deadlines. 
• Prior experience as a Manager/Director of Operations or equivalent position. 
• Prior experience in a leadership role with significant responsibility related to the operations of an educational system or other public entity with a service delivery function.
• Excellent organizational and leadership abilities. 
• Experience working in a public agency with a service delivery function or in higher education. 

Working Conditions and Travel

• The employee holding this position is considered a hybrid employee and will be required to work on-site a minimum of 80% of work hours.
• Travel to and from the on-site primary work location is the responsibility of the employee. 

• Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento that will serve as this position’ primary work location. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
• Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
• Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
• Work is performed indoors where minimal safety considerations exist.

Equal Employment Opportunity

Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

Who We Are

Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.