29 Credit and Collections Manager Jobs in Charlotte, NC
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Caesarstone is Hiring a Credit and Collections Manager Near Charlotte, NC
Essential Duties And Responsibilities
- Management of the collections team with responsibility for U.S. accounts receivable aging and cash application
- Interaction with customers and other departments to consistently deliver superior customer service as well as to support company initiatives
- Resolution of escalated customer disputes
- Implementation of best practices around processes and the use of technology to enhance efficiency and effectiveness of cash collections and cash applications
- Provide guidance to management on corporate credit policies
- Recommend and implement initiatives to improve cash collections processes with a focus on scaling collections operations
- Review and enforce contractual terms for customer payments
- Assist in the development of collections forecast as well as cascading and tracking team and individual collections goals
- Deactivation of delinquent customer accounts and reactivation as appropriate
- Create weekly and ad hoc management reporting and various account reconciliations as needed
- Coach the collections team to ensure achievement of goals and continuous improvement
- Liaise with management and advise, as needed, to ensure that transactions are integrated effectively
- Handle escalated communication, as necessary, in a professional manner to ensure customer satisfaction
- Maintain customer contact information
- Manage relationship with 3 party collections agencies and legal support as appropriate
- Estimate reserve requirements for credit memos and bad debt write-offs
- Support month/quarter/year-end financial close process
Job Requirements
- 5 Years of hands-on professional credit and collections experience
- Previous people management experience
- Excellent verbal and written communication skills
- Strong Microsoft Excel Skills
- Extensive knowledge of credit and collections best practices
- Must be able to excel in a face-paced, goal oriented and driven environment
- Ability to work with high volumes of customers and transactions
- Ability to represent the Finance Department favorably with other departments and external third parties including auditors and customers
- Strong negotiation and persuasion skills
- Competitive base salary ($93,000 - $100,000) plus bonus opportunities.
- Comprehensive benefits package.
- Company car and gas card for outside sales positions.
- Generous paid time off and holidays.
- Ongoing educational and training opportunities.
- Operation of desktop computer and peripherals
- Extended periods of sitting
- Interaction with employees, management, and the public at large
- Working in a busy office environment with frequent interruptions
Job Summary
Full Time
Wholesale
$93k-125k (estimate)
03/29/2024
06/05/2024
caesarstoneus.com
CHARLOTTE, NC
1,000 - 3,000
1987
DON SANDERS
$10M - $50M
Wholesale
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About Caesarstone
Caesarstone is the original quartz surface manufacturer. The company is headquartered in Charlotte, North Carolina with divisions in Los Angeles, CA; San Francisco, CA; Seattle; WA; Denver, CO; Dallas, TX; Houston, TX; St. Louis, MO; Miami, FL; Atlanta, GA; Boston, MA; Philadelphia, PA; Charlotte, NC; and New York, NY. We also have stone suppliers across the country to serve our customers nationwide. With a continuous proactive approach to producing over 40 innovative colors and textures Caesarstone consistently provides a premium quartz surface with remarkable style and endurance - complement...ing a design application, from classic to contemporary. Nonporous, stain, scratch and heat resistant and backed by a residential lifetime warranty, Caesarstone is the ideal surface for kitchens, vanities and more. Caesarstone has earned the respected Good Housekeeping Seal from Good Housekeeping Research Institute in addition to ISO 14001 (environmental management system), ISO 9001 (quality management standard) and NSF (public health and safety) certification. Caesarstone was also the exclusive surface of project7ten, one of the few Platinum LEED homes in the country. For more information please visit: www.caesarstoneus.com or call 1-877-9QUARTZ
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The job skills required for Credit and Collections Manager include Accounts Receivable, Customer Service, Written Communication, Initiative, Microsoft Excel, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Credit and Collections Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Credit and Collections Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Credit and Collections Manager positions, which can be used as a reference in future career path planning. As a Credit and Collections Manager, it can be promoted into senior positions as a Credit and Collections Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Credit and Collections Manager. You can explore the career advancement for a Credit and Collections Manager below and select your interested title to get hiring information.
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