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Candidate will perform the duties and responsibilities of a Contact Center Operator for the Department of Homeland Security (DHS) Contact Center. Responsible for responding to and routing public and customer inquiries. Candidate will need to respond to incoming calls from the customers to take their requests, answer questions and inquiries, provide information and handle complaints. Additionally, agents are responsible for making outbound VIP calls to set conference-calls while providing the highest level of customer service.
What You’ll Get to Do:
Under general supervision, the Contact Center Operator will have the following duties and responsibilities:
Tuesday, Wednesday, Thursday and Friday: 10:00AM - 8:00PM
You’ll Bring These Qualifications:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage:
$28.19There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior workexperience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACIthat allows them to balance quality work and their personal lives. We offer competitive compensation, benefits andlearning and development opportunities. Our broad and competitive mix of benefits options is designed to supportand protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.
Full Time
IT Outsourcing & Consulting
$44k-57k (estimate)
02/16/2023
06/17/2024
caci.com
ARLINGTON, VA
15,000 - 50,000
1962
Private
JOHN S MENGUCCI
$5B - $10B
IT Outsourcing & Consulting