** Sales Support Specialist**

**Job Category****:** Sales **Requisition Number****:** SUPPL001651 Showing 1 location **Job Details**

**Description**

**About C2FO**

**Benefits**

At C2FO, we take care of our customers and our people the vital human capital that helps our customers thrive. Thats why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits . ( )

**About the position:**

As a Supplier Support Specialist (SSS), your work will be both inbound and outbound for supplier inquiries and complaints as well as lead qualification and conversion. The SSS needs to be highly organized and skilled at multitasking. You are often the first point of contact and your aim is to provide an outstanding first experience with C2FO. You will ensure a seamless registration process and transition the Supplier to their designated Supplier Relationship Manager (SRM) to continue the sales process with continued support as needed.

**Essential Duties:**

* Inbound/Outbound support using combination of phone, email, and chat, develop and maintain a knowledge base of C2FOs evolving products and services.

* Educate suppliers on our company, our relationship to their customer, and what we do.

* Set appointments for SRM to follow up for an online product demo.

* Document and update account records in Salesforce based on interactions.

* Qualify inbound leads - filter out non-sales opportunities & provide SRM withlegitimate sales prospects.

* Manage queues of inbound leads who require manual intervention to finalize the registration process.

**Basic Qualifications:**

* Associates Degree or commensurate experience in customer support, sales, or other related fields. Passion about delivering great customer support.

* Ability to work in a fast-paced environment.

* Ability to consistently manage a high volume of accounts per day.

* Ability to work independently and as part of a team. Advanced knowledge and use of Salesforce

**Preferred Qualifications:**

* Written and verbal fluency of multiple non-English languages. Please list skill levels of applicable language(s) in your resume.

* Proficiency in Salesforce or comparable CRM, JIRA, GSuite, Slack, and Microsoft Office

* Passion about delivering great customer support.

* Ability to empathize with and prioritize customer needs. Positive and professional demeanor.

* Effective time management and multitasking skills.

* Excellent written and verbal communication skills. Strong organizational skills and attention to detail.

* Intense curiosity and comfort with ambiguity.

**Commitment to Diversity and Inclusion.** As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.

We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.

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