Are you a motivated, customer-oriented professional, looking for a long-term position that has consistent hours, no overtime required, free weekends and holidays? Then why not join our team!

Our company has been in business for over 75 years and we pride ourselves for having some of the best employees in the industry. Our employees are the key to our mission of providing our customers with the very best service possible. Do you enjoy a fun, fast-paced, family oriented, small business work environment? If you are a motivated, professional, team player and this sounds like an environment that suits you, then please contact us!

We have an opening in our Auburn location for a Customer Service Representative. The hours are 7:30 AM to 4:30 PM Monday through Friday.

We offer competitive pay, Paid Time Off, paid holidays, 401(k) with company match, HRA, FSA, long-term and short-term disability, life insurance, AND we contribute to your health insurance! You will also have access to our fitness room and wellness providers.

Salary is commensurate with experience. Must be flexible, willing to listen, learn, and have a great attitude.

Summary/Objective
This position provides effective customer service by establishing a working relationship with internal and external customers via phone and email.

This position is responsible for creating new opportunities with our existing customer base as well as new customers by answering inbound calls and processing orders, received by telephone, fax, email or in person from customers or company employees. May have some outbound calling.

Essential Functions

• Answer sales calls and provide timely and accurate information regarding customer order status and product attributes.
• Create proposals and quotes.
• Process customer orders/changes according to established department policies and procedures.
• Edit orders received for price and nomenclature.
• Answer questions regarding product operation or connects the individual to the appropriate team member with the applicable knowledge to assist them.
• Inform customers of unit prices, shipping dates, anticipated delays and any additional information needed by the customer.
• Receive and check customer complaints and direct these issues to the appropriate department.
• Serve as the liaison between purchasing, sales and shipping on the customer’s behalf.
• Provide timely feedback to management regarding service failures or customer concerns.
• Partner with the sales team to meet and exceed customers’ service expectations.
• Assist in maintaining and monitoring the Customer Relationship Management (CRM) SALESFORCE system.
• Operate company Enterprise Resource Planning (ERP) software and work with applicable spreadsheets.
• Confirm sales tax where applicable.
• Enter quotes and upload information to SALESFORCE.
• Build part numbers for new items.
• Build price pages for item exceptions.
• When necessary, this candidate must be able to back-up warehouse personnel to pick and pack products.
• Other duties as assigned.

Competencies

• Excellent Customer Service Skills
• Problem Solving
• Reliability and Strong Work Ethic
• Flexibility
• Organizational Skills
• Time Management
• Communication Proficiency
• Teamwork Orientation
• Technical Capacity

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit, talk, hear, stand, walk, use hands to feel or handle product, and reach with arms. This is a largely sedentary role; however, on occasion some order fulfillment processing may become necessary. This would require the ability to lift up to 25 pounds. The individual would be required to stand, and walk primarily on level surfaces, reach above shoulder height or below the waist. Proper lifting techniques are required.

Required Education and Experience.

• High School Diploma or GED
• Basic Computer Skills
• Customer Service or Related Sales Experience

Preferred Education and Experience

• Inside Sales Experience is a plus
• Post-Secondary Education

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• How many days were you absent from work last year other than vacation?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person