The Customer Success Associate (“CSA”) - Account Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. CSA is responsible for managing the relationship with the client by acting as their primary point of contact within the BL Team, while also overseeing and directing the fulfillment of any BL work ordered by those clients Responsibilities: Manage the relationship and fulfillment of work for anywhere be...
The Business License Managed Services Team Filing Manager (Manager, Customer Service Operations) for Wolters Kluwer's (WK) Financial & Corporate Compliance (FCC) CT Corporation is responsible for managing and developing a team of filing specialists and business partners to provide managed renewal services (e.g., business license filings) and consultative customer service to assigned customers. The manager develops, oversees and evolves workflow p...
As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT business, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. You will support the Service of Process (SOP) function by receiving (via personal service, certified, r...
The Customer Success Associate (“CSA”) - Account Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. CSA is responsible for managing the relationship with the client by acting as their primary point of contact within the BL Team, while also overseeing and directing the fulfillment of any BL work ordered by those clients Responsibilities: Manage the relationship and fulfillment of work for anywhere be...
As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular ma...
Senior Sales Operations Analyst (Legal/Compliance) – Hybrid (CT/ET) R0052590 | FCC | HQ SCOE – CS/C T Corporation System Summary The Senior Sales Operations Analyst supports and manages operational and administrative workflows and reporting for New Partnerships and Partnership Management (Sales). This position involves executing and optimizing key operational strategies and objectives as determined by the Director of Sales Operations and the VP P...
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. Responsibilities: Proactively support the onboarding process for new customers. Address and resolve a broader range of customer inquiries and issue...
Wolters Kluwer, CT business, enables organizations to ensure adherence with ever-changing regulatory obligations, manage risk, increase efficiency, and produce better business outcomes. As the, Business Analysis Associate Director, Portfolio Governance and Reporting, you are responsible for establishing and managing the governance, reporting and operational frameworks that enable the execution of the organization’s strategic and technology initia...
Wolters Kluwer, CT business, enables organizations to ensure adherence with ever-changing regulatory obligations, manage risk, increase efficiency, and produce better business outcomes. As the Associate Director Business Analysis, Operational Improvement, you will play a strategic leadership role in driving efficiency, productivity, and service excellence through continuous improvement and technology innovation. In this position, you will lead en...
The Vice President, Product Management for CT Corporation plays a key role in driving growth and innovation and is responsible for leading and developing the product management function, ensuring the successful delivery and ongoing improvement of products and services. Given that CT is a service business, this role is responsible for the entire delivery of our offerings, from the digital interactions to the service team touchpoints. This role dri...
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wol...
The Vice President, Product Management for CT Corporation plays a key role in driving growth and innovation and is responsible for leading and developing the product management function, ensuring the successful delivery and ongoing improvement of products and services. Given that CT is a service business, this role is responsible for the entire delivery of our offerings, from the digital interactions to the service team touchpoints. This role dri...
