24-02713

Title : Contact Center- Education Finance

Location : Irving TX, 75039

Pay : $18.31 / Hr.

Contract Length : 3 months - temp to hire - hire is based on performance

Summary :

• This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept.
• The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
• The contractor will also be responsible for promoting and proceeding with over the phone applications.
• This position will require someone who can problem solve, troubleshoot, and think through a problem.
• Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
• These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.

Required Skills :

• Customer Service Experience
• Ability to use Outlook email
• Financial, Student Loan, Mortgage, or Banking is a plus.
• Previous Sales or Call Center experience is also a plus.
• This position is within a call center with call volume between 50-70 calls per day. Candidates must have excellent communication skills and be able to work in a fast paced environment.

Other characteristics include :

• Desire to meet and exceed sales objectives / goals
• Ability to articulate what we have to offer our existing or potential customers *Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
• A "Can-do Attitude" and has the ability to think "Outside the Box".
• Team player; able to work with minimal supervision
• Ability to learn and share new concepts quickly

Last updated : 2024-05-12