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Customer account specialist
C.H. Robinson Madison, WI
$37k-45k (estimate)
Full Time | Transportation 2 Months Ago
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C.H. Robinson is Hiring a Customer account specialist Near Madison, WI

Do your friends describe you as a people person? Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity?

Then you are ready to grow your best self here as a .

Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems.

You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management.

As for the future, this role has multiple career paths, and we love to promote from within.

So what can we do for you?

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes.

The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.

Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events.

We could go on and on!

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results.

With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

On your next adventure, you’ll :

Build and develop relationships with customers to ensure continued partnership

Communicate shipment updates proactively and accurately ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers Proactively identify opportunities to improve operational efficiency

Respond to customers with a sense of urgency to provide an excellent customer experience

Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations

Network internally with Account Management, Operations, and Capacity teams

You’re a great fit if you have :

High School Diploma or GED equivalent

Previous Customer Engagement Experience

Ability to travel up to 5% (domestically)

Even better if you :

Value a diverse and inclusive work environment

Have basic proficiency in Microsoft Office Suite of Programs

Display attention to detail, accuracy, and problem solving

Exhibit demonstrated negotiation, collaboration, and influencing skills

Hold a Bachelor’s Degree from an accredited college or university

We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion within Sales, Global Forwarding, Operations, Account Management or other areas so you can discover new interests, develop your strengths, and reach your life goals.

So what are you waiting for? Click that apply button.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.

Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities.

We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer / EOE / M / F / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including :

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Charitable Giving Match Program

k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on page.

Last updated : 2024-05-11

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$37k-45k (estimate)

POST DATE

04/25/2023

EXPIRATION DATE

05/29/2024

HEADQUARTERS

DERBY

SIZE

25 - 50

FOUNDED

2008

REVENUE

<$5M

INDUSTRY

Transportation

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The job skills required for Customer account specialist include Account Management, Microsoft Office, Problem Solving, Insight, Collaboration, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer account specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer account specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer account specialist positions, which can be used as a reference in future career path planning. As a Customer account specialist, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer account specialist. You can explore the career advancement for a Customer account specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Account Specialist job description and responsibilities

Build and develop relationships with customers to ensure continued partnership.

01/18/2022: Phoenix, AZ

Respond to customers with a sense of urgency to provide an excellent customer experience.

01/03/2022: Vincennes, IN

Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.

01/12/2022: Yakima, WA

Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely.

03/09/2022: Stockton, CA

The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.

02/06/2022: Great Falls, MT

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Account Specialist jobs

They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

02/11/2022: Chillicothe, OH

Client Account specialists must also set up and create archives for client records.

01/06/2022: Appleton, WI

As such, customer account specialist are expected to provide first-class service to their customers.

01/25/2022: Vincennes, IN

Manage endorsement requests and change requests from customers.

03/26/2022: Los Angeles, CA

Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.

01/06/2022: New Britain, CT

Step 3: View the best colleges and universities for Customer Account Specialist.

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