Overview

C&F Bank is a growing financial services company focused on creating remarkable experiences for our employees, customers, and communities. We are proud to have enriched the lives of customers and communities in Virginia for 95 years. It is our employees who play an integral role in shaping who we are as a company and upholding what matters most to us: people and relationships.

We offer our teammates a highly competitive benefits package and the personal service, you would expect from a company that knows your community. Our employees enjoy paid time off, multiple retirement savings options, full health care options, in-house health services, volunteer opportunities, career development opportunities, student loan debt and tuition assistance. We are proud to offer those, and so much more, making C&F Bank a desirable place to work and build a career.

We are currently looking to add a valued member to our Assistant Branch Manager team within our retail space. As an Assistant Branch Manager, your mission is to:

Responsibilities

Manages Risk (50%)

• Ensures individual and team knowledge/execution of all operational policies and procedures
• Manages non-credit losses, including teller differences, and out of balance situations
• Achieves minimum satisfactory audit rating on Pre-Audit Review and formal internal audit
• Owns monthly operational activity processes (BICR)
• Manages past due loans and customer overdrafts to minimize loss exposure
• Adheres to the Bank’s information security policies and manages customer and Bank information appropriately

Deliver on the Brand (20%)

• Role models all elements of the C&F Customer Experience; uses C&F Customer Experience strategies to retain and deepen current customer relationships
• Teaches, coaches, and holds direct reports accountable for performance of brand strategies: C&F Service Experience, C&F Service Recovery, C&F Relationship Review (consumer and business), C&F Active Site Leadership, and C&F Risk Management
• Ensures full knowledge of all digital banking services through personal utilization of these services in order to effectively communicate all features and benefits to both customers and prospects while also maintaining the ability answer questions regarding functionality
• Educates customers and prospects on digital banking services options and enrolls as appropriate, role models same behaviors for direct reports
• Serves as a leader in the business community by taking an active role in civic organizations, networking groups, and volunteerism
• Sponsors and leads promotional strategies and activities to achieve set goals for deposit, earning assets, fee income growth
• Acquires new customer relationships via referrals, proactive small business prospecting, business community networking, and Bank-sponsored events

Recruit, Grow, and Retain Talent (20%)

• Partners with Branch Manager to recruit, grow, and retain top branch talent
• Conducts formal coaching meetings with direct reports to measure/analyze performance vs. goal, ascertain root causes for gaps, and generates appropriate action plans
• Provides informal/on-the-spot coaching to recognize skilled behaviors and improvements as needed
• Ensures Assistant Managers, if applicable, have identical routines with their direct reports; observes to assess coaching effectiveness
• Builds a team that collaboratively solves problems
• Conducts quarterly and annual performance assessments with each direct report
• Develops actionable Personal Goal Plans (PGP) for each direct report
• Actively maintains talent management/succession plan; proactively identifies and recruits candidates as business need dictates
• Recognizes/rewards top performers based on performance and demonstrated behaviors

Teamwork and Influence (10%)

• Builds collaborative, results-oriented relationships with prioritized key internal partners: market branch manager peers, Customer Service and other Operations staff, Loan Operations staff, Retail Administration team, Human Resources, market Commercial team, C&F Mortgage and C&F Wealth Management representatives, and Treasury Solutions
• Builds relationships with key centers of influence in the community, such as small business owners, real estate agents, charity organization leaders, and builders as well as independent practices of attorneys, physicians, and dentists

Special Projects/Other Duties

• Assists with special projects and other duties as assigned

Qualifications

Knowledge:

2-3 years banking experience required. 1-2 years of retail management experience preferred. Demonstrated knowledge of basic finance, operations, and relationship-driven business development are strongly preferred.

Some experience with consumer credit in some capacity is preferred.

Skills:

Strong interpersonal, organizational, time management, and communication skills, including business writing, are required. Small business and/or consumer credit skills, including balance sheet/financial statement analysis, is desired. Results-orientation and detail-orientation are a must.

Abilities:

Ability to communicate effectively with people at all levels and from all walks of life. Proven ability to acquire new customers to include prospecting, gaining meetings, interviewing, and closing. Able to be effective in business community networking, prospecting, and leadership.

Education:

HS diploma or GED is required; Bachelor’s degree is strongly preferred, preferably in finance, banking, or a related field: a combination of experience and education will be considered.

Physical demands:

Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking; occasional lifting, carrying, pushing or pulling up to 20 pounds.

Work Environment:

Work is performed in a retail branch environment.

C&F Bank endeavors to make https://careers-bank-cffc.icims.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, email accommodations@cffc.com. When you do so, please identify the type of accommodation or assistance you are requesting so we can better assist you. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

C&F Bank is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, religion, creed, sex, age, sexual orientation, marital status, gender identity, pregnancy, genetic information, gender expression, national origin, disability status, military status or protected veteran status, and other categories protected by federal, state or local law. Click here to learn more about our EEO Policy Statement.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click here to learn more.

EEO is the Law Supplement: Click here for more information.

Pay Transparency Nondiscrimination Provision: Click here to learn more.

We only accept applications for current, open and specific positions and cannot accept general inquiries or keep resumes on file.