About us

C&D Electronics is a small business in Holyoke, MA. We are professional, customer-focused and data-driven.

Established in 1982, and now in its second generation, C&D Electronics is a MBE and HUBZone certified small business with over 30 years of experience in the Aerospace, Defense, Commercial, and Industrial markets.

We continue to exceed the expectations of our customer base by maintaining the highest level of quality, delivery, and service. Our main focus is to evaluate our customers’ needs and identify and develop flexible solutions. We look forward to having you join our team

Job Overview:

We are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role involves interacting with customers via phone, email, and chat to address inquiries and resolve issues promptly, while also supporting our inside team.

Duties:

• Inputting Sales Orders and Change notices

• Assisting Account Managers with RFQ Log

• Assisting Sales team with Contract bids

• Reviewing and responding to Customer Open Order reports/Expedite reports

• Updating ERP system with dock dates/promise dates

• Updating deliveries in customer portals

• Reporting internal quarterly On-time Delivery metrics

• Create weekly status reports for account managers

• Coordinate HOT deliveries with warehouse

• Coordinate Hold/Problem items with warehouse and sales team.

Skills:

- Strong communication skills, both verbal and written

- Excellent phone etiquette and active listening skills

- Ability to prioritize among competing tasks

- Proven experience in customer service or delivery assurance roles

- Proficiency in data entry and navigating computer systems

Education:

Bachelors (preferred)

Experience:

minimum 2-5 years, customer service and/or delivery assurance

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person