• Create and maintain an environment in which clients, personnel, and stakeholders are treated with dignity and respect.

• Maintain necessary quality management practices to ensure all relevant standards are adhered to.

• Responsible for the supervision of assigned staff including performance coaching, evaluation completion, performance management, and other duties associated with supervision.

• Provide support for leadership as they influence team members' performance.

• Monitor provider schedules, no shows and cancellations.

• Assure front office billing/check-in/check-out deficiencies are corrected. And assure appropriate workflows are developed to minimize deficiencies.

• Oversight of benefit verification for patients.

• Assure appropriate work flows are developed and followed to enter data in to the database within the appropriate timeframes and that data is retrievable in a meaningful manner.

• Complete billing audits.

• Coordinate with billing department to assure all charges, payments and adjustments are completed within timeframes.

• Oversight of filing, quantitative chart review systems and compiling chart information

• Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to Code of Ethics and clinic policies, promoting positive relationships and program growth.

• Facilitate education, awareness and provision of current policies, procedures and informational materials for team members.

• As a member of the local leadership team, assist in identifying staffing pattern needs, make recommendations and fill open positions.

• Support leadership in interviewing, hiring, training annual performance evaluations and termination of personnel as well as other HR questions or issues.

• Participate in local and organizational strategic planning.

• Assist with identifying new sources of funding and expansion/enhancement of current services.

• Other duties as assigned by the Supervisor.

• Ability to manage a team environment and motivate staff.

• Excellent verbal and written communication skills.

• Ability to prioritize tasks/duties and manage multiple tasks while meeting deadlines.

• Advanced Computer Skills

• Knowledge of confidentiality laws related to treating primary care, mental illnesses and substance abuse.

• Extensive knowledge of the policies, procedures, and regulations of the program to which the associate is assigned.

• Attentive to detail.

• Graduate from an accredited college or university with a Bachelor's Degree in business management, administration, health management, or a closely related field;

OR

• High School education and four (4) year's experience in healthcare management.

• Communicate the strategic direction of the organization and encourage participation by all associates.

• Provide leadership and guidance to all aspects of clerical work.

• Take an active role in monitoring the identification, development, and execution of strategic objectives.

• Involve, as appropriate, all associates in order to achieve goals.

• Effectively communicate to associates any changes and news worthy events within the department or company to all associates to ensure practice.

• Handle difficult personnel situations directly, using appropriate discretion and Human Resource advice to show respect for the individual

• Champion change and effectively manage the implementation of new ideas.

• Reinforce team approach throughout functions; support and solicit input from team members at all levels with the company.

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation within 30 Days of employment.

• All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.