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At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.
Essential Duties:
* Coach and provide career development to the team
* Correct non-compliant behavior and impose disciplinary action as required
* Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
* Manage the operational activities of the department in accordance with established policies and procedures
* Manage a staff of team members with varied duties
* Administrative duties, including daily/weekly/monthly reports
* Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
* Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
* Drive motorized equipment
* Provide support when employee absence affects the operation
Job Qualifications & Competencies:
* Excellent organizational skills and ability to multi-task
* Ability to work independently, set and meet own deadlines
* Ability to work well with all levels of management and support staff
* Able to defuse conflicts among team members
* Familiarity with Microsoft Office Suite
* Prior experience with internal controls processes for accountable items
* Ability to work a flexible schedule
Preferred Qualifications:
* Previous airline management experience
* Current Piedmont employee with a minimum six months of service
* Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
* Extensive knowledge of QIK
* Bachelor's Degree in Aviation, Business, or related field
Work Environment:
* Use of computers and other office equipment
* Airport ramp environment, subject to varied weather conditions and elevated noise levels
* All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
* Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
* Handle objects up to 70 pounds regularly, up to 100 pounds occasionally, with assistance from co-workers or tools
* Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$15.00/Hourly - 26.00/Hourly (Based on locale and experience)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.
Job Application Deadline:
June 11, 2024
Please note: Application deadlines occur at midnight on the posted day. Please plan to have your application to us before 11:59pm the day before the posted deadline to ensure we receive it.
Full Time
$67k-88k (estimate)
06/08/2024
06/24/2024
piedmont-airlines.com
SALISBURY, MD
3,000 - 7,500
1931
Private
STEPHEN R FARROW
$500M - $1B
Transportation
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.