We are looking for a skilled and detail-oriented Service Coordinator to join our branch in Denver, CO. Starting pay range is $25.00 - $28.00 per hour depending on experience.

What’s in it for you?

• Competitive salary plus profit sharing opportunity.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• In addition to providing free Dental insurance to our associates (of course!), Burkhart offers two affordable medical plans (plus a medical plan for your canine & feline family members), health savings accounts, healthcare flexible spending accounts, a 401k retirement plan, and a free employee assistance program.
• Free Wellness program including gift card incentives for completing wellness activities, company-wide events, and Principal’s financial wellness program.
• Recognition for exceptional performance, anniversary milestone rewards, and various recognition programs.

What you’ll be doing…

As a Service Coordinator, you schedule and coordinate the activities of your field service team to maximize utilization, efficiency, and cost-effectiveness. You are the main point of contact for clients of Burkhart’s repair and installation services. Your always-on-the-go service team requires someone who looks around corners to plan ahead to maximize service profitability, and who serves as a firm and steady anchor to ensure the team remains focused on what is important. Success in this role requires an energetic, organized, customer service-focused person who enjoys the challenges of scheduling and dispatching in a way that achieves the highest level of efficiency and profitability.

What success looks like…

• DEPENDABILITY: Your daily tasks are completed in a timely and thorough manner, ensuring all activities, records, data, and processes are kept highly organized, accurate, and up-to-date.
• EXCEPTIONAL CLIENT EXPERIENCE: You go above and beyond in order to provide an Exceptional Client Experience. Your communication and customer service skills are effective, respectful and consistently of the highest quality. You demonstrate professionalism while building and maintaining strong relationships. You are an active, engaged, collaborative, and positive teammate/leader with both internal and external customers.
• SERVICE EFFICIENCY: Burkhart and your region experience highly effective and efficient operating performance as a result of your strength scheduling and dispatching Field Service Technicians to maximize profitability and utilization.
• SERVICE DEPT PROFITABILITY: Your Service department is profitable, and you manage operational income, including ensuring work orders are promptly billed, to meet and exceed the approved annual budget. Your department runs lean, efficiently and profitably, with a focus on net profit, strong margins, and sales growth.
• TEAM SUPPORT: You facilitate the success of your team by making sure that your team has the tools and support they need to meet their goals. Your team can depend on you to be highly organized and provide high quality work in a timely manner.

What you’ll need…

• Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
• 2 years of scheduling and dispatching experience, or 3 years of customer service/administrative experience.
• The associate must maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position may require associates to drive Burkhart vehicles to deliver parts or equipment to client worksites.

Salary Info:

• $25.00 - $28.00 per hour -- depending on experience.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Please visit our website: https://www.burkhartdental.com/career-opportunities

Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor

At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.