Job Title : Medical Office AssistantDepartment : Public RelationsHiring Range : $20.43 - $23.85Compensation Grade : 2004Compensation Pay Range : $20.

Buncombe County Human Resources Department is hiring a Medical Office Assistant for our Employee and Family Health (EFH) clinic.

EFH is a low-cost health clinic that provides acute medical and wellness services to our 1,800 employees and their covered spouses and dependents.

This position requires both front office work which includes scheduling, triaging and answering phones as well as duties required for a medical office assistant to room patients, assist providers with patient care, and assist with injections.

This role may be filled by a medical assistant or certified nursing assistant. Patient care experience is required and candidates with experience in phlebotomy are preferred.

This position is fully in-office working out of 40 Coxe Avenue, Asheville NC 28801 with free onsite parking included. This position will report to our Employee Health Practice Manager and work on a team with 4 other individuals.

The position will work from 7 : 30am to 4 : 30pm Monday - Friday, a standard schedule of 40 hours per week, with no scheduled overtime.

There is an option for scheduling flexibility during the normal workweek.

We expect that interviews will take place in early June and hope to have the selected candidate start work in mid-June.

Purpose of the Position :

This position performs a wide variety of general office clerical duties and clinical support functions such as answering phones and scheduling appointments, providing initial patient registration, taking and recording patient vital signs, and performing or assisting with specialized medical procedures of a routine nature, as determined by established clinical protocol, policies and procedures.

Minimum Education, Training and / or Experience (required at time of hire) :

High school or GED diploma, completion of a one (1) year formal training course in medical office assisting at a community college or technical institute;

or High school or GED diploma and a combination of one (1) year of clerical and health / dental related experience; or an equivalent combination of education and experience.

Additional Training and Experience : Certified Nursing Assistant (CNA) or Certified Medical Assistant preferred.

Essential Functions of the position :

Perform clinic front desk duties, including but not limited to, answering incoming telephone calls, obtaining and / or verifying patient information, scheduling, patient check in / out, ensure completion of all necessary documents, coordinates and facilitate billing for services.

Provide assistance, support, and referrals to patients. Monitor daily schedule for follow-up tasks.

Perform blood draws, collect vitals and anthropometric measurements and document in the electronic medical record system.

Utilize HIPAA regulations and confidentiality requirements when handling client information and communication. Ensure patient information is accurate in all systems and update / create as needed.

Monitor daily schedule for follow-up tasks.

Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart.

Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required; Properly disposes of contaminated supplies

Responsible for department purchasing and maintaining office / medical supplies, receiving and routing invoices and contracts for Department approvals.

Ensure patient information is accurate in all systems and update / create as needed.

Work with an integrated team to ensure access to good support services.

Conduct program outreach within the community to assure all potential and active participants are aware of and have access to program services.

Performs other related duties as assigned.

Knowledge, Skills, Abilities, and Other Abilities :

Knowledge of administrative office practices and procedures.

Knowledge of HIPAA regulations regarding handling of client’s charts and client-related communications.

Knowledge of common health and safety precautions in working in local health departments.

Knowledge of computer systems including Microsoft operating system and applications.

Ability to organize, effectively process and maintain records and files in a confidential manner

Ability to work with staff and patients, under supervision, as set up by departmental policies.

Ability to use sound judgment and empathy in dealing with patients.

Ability to follow oral and written instructions.

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees.

All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law.

In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority.

In extending this invitation, we advise you that : (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose;

b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program.

We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply.

Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

Last updated : 2024-05-20