Director, Client Services – Digital

LOCATION: New York or Washington, DC

Bully Pulpit International is an outcomes agency comprising strategists, data scientists, and artists. We come from politics, brands, and government, communicate without barriers, and measure what matters. We have over 250 team members in six countries and eleven offices—Berlin, Brussels, Cologne, Chicago, D.C., Geneva, London, New York, Oslo, San Francisco, and Zürich. We apply our unique expertise in strategic communications, public affairs, research, and digital marketing to create sophisticated customized strategies that make change possible for American and European clients

We are seeking a full-time Director, Client Services with a digital advertising background to join our team in New York or Washington, DC. In this position, you will work closely with:

1. Clients to identify their needs or challenges
2. Our internal teams to recommend and execute against marketing and communications strategies, particularly across paid and owned media (social media, website content, etc.).

This role will have a particular focus on corporate and public affairs clients.

The ideal candidate has a passion for communications, marketing, and delivering solutions for clients and for working in a fast-paced team environment. They should have a passion for marketing and communications, and while their background should be largely in the digital and paid media spaces, they should understand and be able to speak to the broader communications landscape and work closely with colleagues on integrated communications solutions. This person is a hands-on, strategic leader responsible for partnering with executive-level clients and internal team members. They should both manage and produce high-quality work. The ideal candidate will have the drive to manage and encourage a team, coupled with an ability to engender trust and confidence with clients.

Responsibilities

Client and Account Management

• Act as the primary point of contact for clients; track and solve client issues.
• Find meaningful opportunities for clients and lead the development of a campaign strategy and orchestrate its implementation.
• Produce and oversee high-quality client work. The ideal candidate will be just as comfortable drafting a memo or deck outlining high-level and long-term strategic planning suggestions as they are writing a paid media brief or reviewing a campaign report.
• Deliver formal and informal presentations to clients and internal team members.
• Maintain strong, active relationships with key client partners at both senior and mid-management levels.
• Manage campaigns and projects with attention to detail without losing sight of broader strategic goals.
• Team Management and Communication
• Act as a mentor and leader for team members.
• Be poised in complex project environments, working with long-range and short-term business objectives and managing multiple partners.
• Develop relationships across agency specialty teams and other account teams. Focus on collaboration and providing integrated solutions to clients.

New Business

• Working closely with agency partners and other senior leaders to develop and pitch new business opportunities.
• Draft and produce proposals and pitch decks.

We’re looking for someone who is/has:

• 7 years of advertising, social media, communications, or marketing experience, preferably in a communications agency or corporate communications setting
• Exceptional presentation, writing and analytical skills and the ability to write under tight timelines
• Proven project management experience, including overseeing a team managing deliverables for multiple clients
• Experience overseeing paid media campaigns
• Excels in fast-paced work environments and juggling multiple projects with tight deadlines
• Outstanding collaboration skills with the ability to work independently and with little directions
• Superior written and oral communication skills
• Strong attention to detail and proofreading skills
• Exceptional analytical, decision making and time-management skills

BPI offers a wide range of benefits to U.S.-based employees, including 100% company-paid medical, dental, and vision insurance, 401(k) program with employer match up to 4%, generous time off for vacation, sick time, and 12 weeks of paid leave for new parents. BPI’s benefits prioritize employee wellness and progressive support to our diverse workforce.

BPI offers a comprehensive total compensation package for this role of $110,000 - $130,000 with an annual discretionary bonus and generous benefits. Estimated starting base salary will be based on level of experience.

Bully Pulpit Interactive provides equal employment opportunities to all qualified applicants for employment regardless of gender identity, race, color, religion, ancestry, national origin, age, disability, marital status, family responsibilities, sexual orientation, veteran status, citizenship status, matriculation, personal appearance, genetic information, or other protected group status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

*Note, Colorado Only: Disclosure as required by sb19-085(8-5-20)

Let’s keep in touch. Follow us on LinkedIn and Twitter at @bpimedia.com