Inside Sales Representative I Inside Sales

Fairbanks AK Lumber - 2460 Phillips Field Rd (99701), 2460 Phillips Field Rd, Fairbanks, Alaska, United States of America Fairbanks, AK, USA Req #38792 Monday, March 25, 2024

Spenard Builders Supply is Alaska's choice for building materials and home improvements. Statewide, we service the needs of a variety of customers including residential and commercial builders, specialty contractors, government and other institutions, and especially do-it-yourselfers.

Check out our latest building products, events, manufacturing services or find an SBS near you. Today, Spenard Builders Supply is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.

S. We provide customers an integrated homebuilding solution, offering manufacturing, supply, delivery and installation for a full range of structural and related building products.

Position Summary :

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

What You'll Do :

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds / exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products / services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required;

may recommend changes to improve safety procedures.

Other duties may be assigned.

Minimum Requirements :

What You Can Bring to the Team :

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Work Environment / Physical Activity :

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love.

Our goal is simple provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here .

Builders FirstSource is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

Last updated : 2024-03-28