Job Summary:

The Optical Network Engineer is responsible for the design, support, and integration of the Bug Tussel fiber-optic backbone network. This role is also responsible for system and site engineering, as well as system updates, upgrades, and recommendations to improve the network.

Reports To: Director of Network Engineering

Duties / Responsibilities:

• Monitor request queue for new service requests and provide timely resolution to maintain defined SLAs
• SME for the optical network and its associated hardware, configurations, and overall design
• Perform proactive testing and troubleshooting of optical circuits with internal team members as well as 3rd party service providers
• Work with wholesale customers and vendors to resolve transport issues across the BTW DWDM backbone
• Maintain documentation, diagrams, and design information for the fiber network
• Participate in discussions regarding expansion and modification of the network to provide guidance and expertise
• Configure, maintain, and support DWDM hardware and software systems
• Work with technicians to deploy CPE devices to end-customers
• Work with others as a team to achieve operational goals
• Communicate with 3rd parties and internal operations on scheduled or unscheduled network maintenance events
• Collaborate with other Bug Tussel teammates for design and problem resolution
• Provide a seamless transition from provisioning to support for new and existing installations
• Adhere to Bug Tussel security standards when configuring and maintaining equipment
• Occasionally visit site locations to deliver equipment, assist in troubleshooting, turn up service, or gain knowledge of the site
• Coordinate support tickets and warranty claims with 3rd party hardware vendors
• Other duties as assigned

Required Skills/Abilities:

• Ability to read, write, and understand English
• Excellent oral and written communication skills
• Ability to see and hear
• Ability to work independently with minimal supervision
• Knowledge of fiber optic networks design and structure including DWDM
• Understands complex circuit design or configuration of command line operation for IP, CPE, broadband and Ethernet services and related devices
• Ability to troubleshoot new or unique issues
• Ability to adapt to new and changing situations
• Valid state-issued driver’s license

Education and Experience:

• 2 year degree in networking-related field recommended
• 2 years’ experience in telecommunications with an emphasis on fiber strongly preferred
• Relevant industry certifications or equivalent work experience preferred
• Cisco CCNA, Ciena CRS, Nokia NRS, Juniper JNCIA are a plus
• Experience working in a Microsoft Windows-based environment

Physical Requirements:

• Occasionally lift or move 50 pounds
• Regularly lift or move 10 pounds
• Spend extended periods seated at a desk

Environment:

• Regularly work indoors in a climate-controlled environment
• Occasional work outdoors for short periods
• Regular use of typical office equipment including computers and printers
• Working around AC and DC power systems in a telco environment
• Occasional work outside normal business hours for upgrades, emergencies