24 Customer service representative Jobs in Burlington, VT
Buffalo Horse Incorporated is Hiring a Customer service representative Near Burlington, VT
Location : Williston, Vermont
Client : Immigration and Customs Enforcement
Security Requirements : Federal Background Check and Must be U.S. Citizen
Client Mission : The Homeland Security Investigations (HSI) Tip Line (TL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.
S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and external law enforcement customers and the public at large 24 hours a day, 7 days a week 365 days a year.
The TL is ICE's primary point of contact for the public and select government and non-government partners to report suspicious activity and alleged violations of immigration and customs law.
The HSI Tip Line (HSITL) has a requirement for Customer Service Representatives to augment current federal staff. The contractors will be expected to provide customer service and interpersonal communication skills to support ICE public and community relations by answering incoming calls and processing web tips.
They will review, analyze, and process tips for further action. The HSITL operates around the clock, every day of the year, and requires the services to be available during all times as necessary to augment federal staff.
Specialized Experience :
- Minimum of three (3) years of specialized experience to include performing duties in support of a Contact Center answering and responding to inbound calls or like complexity
- Knowledge of searching databases
- Knowledge of dealing with a variety of people from varying professional / administrative backgrounds
- Ability to operate in a high-volume environment
- Ability to multitask and research information on multiple databases at the same time
- Ability to enter data and talk to stakeholders at the same time
- Ability to conceptualize scenarios and communicate it effectively to stakeholders
- Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
- Ability to listen actively to sensitive information
- Ability to communicate effectively both orally and in writing
- Ability to utilize telephony systems, CRM and other ticket tracker systems, and Microsoft Office Suite
Education Requirements :
- High School Diploma
Last updated : 2024-03-28
Job Summary
Full Time
$37k-46k (estimate)
03/29/2024
06/28/2024
buffalohorseinc.com
Harlem, MT
<25
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The job skills required for Customer service representative include Customer Service, Call Center, Microsoft Office, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
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