The Shift-Lead position at Buff City Soap is responsible for maintaining a high-energy, positive work environment where behaviors that support guest-centric service are consistently demonstrated. The Shift Lead helps drive Makery performance, fosters superior guest service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise the Makery to achieve company goals, leading by example in all company operations. The Shift Lead fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional guest experience.

Contributions:

• Monitor and manage daily operations of the Makery in a fast-paced environment.
• Lead by example in all company operations including creating a guest-centric experience, meeting personal sales expectations, and creating quality products.
• Maintain a professional and impeccably clean Makery environment.
• Establish clear goals and objectives for Soap Makers.
• Provide coaching, training, and feedback to improve Soap Makers’ daily performance.
• Manage and track stock of raw materials, finished products, and supplies.
• Generate sales reports, maintain inventory and production, and assist with other Makery Manager functions.
• Assist the Makery Manager in controlling top-line revenue and expenses.
• Accurate cash handling when opening and closing the Makery

Qualifications: 

• A college education is preferred but not required.
• Management and/or sales experience preferred.
• Able to communicate effectively at all levels.
• Skilled Trainer, motivator, and leadership qualities desired.

Physical Requirements:

• Ability to stand and walk for long periods of time.
• Must not be sensitive to various scents and fragrances.
• Ability to lift or assist in lifting items up to 50lbs.
• Ability to walk, reach with hands and arms, climb, balance, twist and stoop, kneel or crouch.
• Ability to perform Makery cleaning functions including dusting, sweeping, mopping, scrubbing, etc.