The Buehler’s Catering Manager is responsible for successful operation of the catering department. Their job is to keep the departments successful by ensuring that our loyal customers have an exceptional experience each and every time they choose to cater with us. This important position will work closely with the food service team, Store Leadership team and Director of Catering. One of our company strategies is to become the Best in Food Service and that starts with one great customer experience at a time. Come join us as we strive to become the Best in Food Service. Key Accountabilities:Top Line Catering Sales and the bottom-line Profitability of the Catering Department.Catering Team Leadership and a champion for “Putting People First” Employee Relations, by establishing, developing, training and maintaining exceptional customer service by all Catering employees.Specific job functions will generally include...Works cooperatively with the Catering Director, Food Service Manager and the larger Food Service Team to develop and deliver a variety of Offerings that “wow” our customers.Aligns staffing with an emphasis on recruitment and retention to meet Catering’s operational needs while making the best use of Catering labor as a forecasted or budget.Works proactively with the Catering Director to promote our catering offerings to potential customers using a variety of direct and indirect marketing methods and sales techniques. Is seen as the Catering Customer’s advocate – someone who can make their event “special” – by meeting and exceeding customer expectations every time.Conducts face-to-face sales calls and follow-up client meetings, tastings and demonstrations; and prepares and presents detailed quotations.Organizes custom orders and full-service events, through effective communications, record keeping, checklists, and follow-through. Works with local rental companies, entertainment services, photographers, and event venues. Assists with preparation of food for catered events and during high volume periods as needed.Up-sells with Buehler’s Floral, Bakery and Beer and Wine Departments to improve total store sales and providing a one-stop “event” shop.Follow-up after the sale through phone calls, emails, and handwritten thank you cards to make sure all expectations were met.Stays knowledgeable of our catering competitors; identify ways to build a competitive edge.Is knowledgeable about Buehler’s personnel policies and procedures, and federal and state labor laws, and sees that they are administered properly.Plans ahead for seasonal changes, holidays, special events and promotions, with particular emphasis on organization and making the most of each opportunity.Proactive in defining and resolving both employee and customer issues; communicates well with Store associates, customers, subordinates, and others.Performs related duties as required or assigned. We think you’d be great for this role if you embody the 6 Characteristics of a great Buehler’s teammate: People MindedEnjoy working in a teamwork environmentEnjoy managing and making sure everything runs smoothlyValue positivity and friendliness; is dependable and reliableEnjoy training and coaching employeesEnjoy being a LeaderAble to provide recognition to teamCustomer MindedCommit to serving our customers and making each meal specialProduct MindedCommit to preparing and serving each event to meet our customers’ expectationsStable MindedManage stress and keep your composure when it gets busy, during special holidays (Thanksgiving, Christmas and many others) as well as preparing for large or multiple catered eventsDetailed MindedWork with minimal supervision while being highly productiveManage projects efficientlyAble to delegate tasks effectivelyOpen MindedProvide flexibility with your schedule to accommodate customer demandAccommodate staffing needs by having the ability to work some weekendsUnderstand that this is not designed to cover all the duties that are required, and there may be changes to your duties or responsibilities without noticeOur legal team wants you to know what’s required for this role:Attain at least 21 years of ageAble to occasionally be required to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40# - and occasionally 60#This role requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and proceduresAble to work within our kitchen environment that includes equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives…so frequently you will be exposed to heat, steam, fire and noiseReasonable accommodations may be made to enable individual with disability to perform the essential functions. Extra Awesome:Previous Catering Experience; Catering Management Experience or familiarity with Event CoordinationDemonstrates leadership skills and growth potential Additional position details:Exempt Salaried position45 Hours a week - Store hours and some weekends