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Position:Helpdesk Analyst II
Position Summary:
The Help Desk Analyst provides support to internal and external customers regarding computer systems and software/hardware issues. They assist with the handling of incidents, problems, and requests with users and IT groups for unclassified and classified equipment. The candidate will be required to provide help desk support via phone, web interface, email, and in-person communication to assist in the management of the lifecycle of incidents, problems, and service requests including fulfillment, verification, and closure.
Clearance Eligibility:Active DoD - Secret
Shift Schedule: 1000 - 1800, Monday - Friday
Salary: The salary offered will depend on education, certifications, length and relevance of work history, and professional experience.
DUTIES AND RESPONSIBILITIES:
COMPETENCIES:
Education and Certification Requirements:
Background and Experience:
Required Technical Skills:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Employment Opportunity Veterans/Disabled
Full Time
IT Outsourcing & Consulting
$53k-65k (estimate)
04/21/2023
06/16/2024
buddobot.com
RESTON, VA
25 - 50
Private
LUKE SECRIST
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Helpdesk Analyst include Help Desk, Technical Support, Service Desk, Problem Solving, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Analyst positions, which can be used as a reference in future career path planning. As a Helpdesk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Analyst. You can explore the career advancement for a Helpdesk Analyst below and select your interested title to get hiring information.