Overview

The Centralized Maintenance Manager is responsible for working directly with Property Managers and on-site personnel across their assigned area to provide maintenance solutions, optimize property performance, achieve company compliance goals, promote safe workplace conditions, and delivering exceptional customer service while meeting owner’s objectives. The Centralized Maintenance Manager is the Property Managers key contact for analyzing property performance related to maintenance. The Centralized Maintenance Manager will provide support to all Property Management representatives through effective communication and detailed reporting.

Qualifications

Training/Education

• Multi-Family Maintenance Operations or Multi- Family Construction experience required.
• College Degree or Industry Certification preferred.
• HVAC certification is required.
• Valid driver’s license and transportation

Experience/Skills

• Experience with progressively increased levels of responsibility managing property maintenance or construction projects.
• Previous team supervisory and training experience within multi-family operations or construction.
• Experience managing diverse types of communities – new construction, renovations, mid-rise, high-rise, student housing and historic preservation.
• Knowledge of HUD Policies and Procedures including REAC Inspections.
• Experience in Budget Review and CapEx projects. Including Request for Proposal (RFP), Scope of Work (SOW) and the competitive bid selection process.
• Strong track record of successful personnel management – including vendor relationships and scheduling.

Responsibilities

Essential Functions:

• Assists HR efforts with recruiting and interviewing candidates for field positions as requested.
• Preps for REAC inspections and ensures REAC scores meet company goals.
• Makes recommendations on new products, services, or operational efficiencies.
• Assists with energy conservation initiatives at assigned properties.
• Ensures area properties follow various regulatory requirements including EPA, OSHA, and local or state health and safety ordinances.
• Assists Buckingham Supply Chain Management (BSCM) efforts by providing feedback and recommendations on vendor performance.
• Conducts property inspections to ensure compliance with Buckingham policies and procedures.
• Provides training and orientation for all area employees to develop their skill sets.
• Serves as a contact for field maintenance personnel when technical questions or issues arise.
• Manages preventative maintenance program to ensure assigned area is following policy & procedures.
• Participates in or facilitates hands-on and classroom training programs for maintenance.
• Establishes vendor rapport and compliance to ensure best-in-class service is being achieved.
• Remain knowledgeable of industry maintenance best practices.
• Periodically reviews external and internal survey feedback metrics and develops response plans.
• Other duties as assigned by the National Director of Maintenance.

Capital Improvement Projects

• Supports the property management team with scope of work review for budgeted projects, assists Buckingham Construction Services (BCS) with detailed and written specifications for capital improvement projects as requested.
• Conducts annual inspections of each property prior to the annual budget process and provides Regional Leadership recommendations.
• Assists with Property Management assigned capital projects.

New Business Development and Acquisitions

• Assists with the physical aspects of all due diligence initiatives on new properties as requested.
• Acts as consultant to outside clients on asset preservation and/or due diligence projects as directed by the Director of Maintenance
• Assists with new product walks and acceptance process

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