Responsibilities include:· Manage of staff of 6-7 hospitality personnel who are the coordinators of the guest experience and flow
Ensure efficient utilization of the Meevo system to handle all guest operations for appointments, follow-ups, and appropriate Scheduling of technicians
· Manage customer interaction on phones, and in person booking appointments, and responding to inquiries
· Manage the customer flow for a seamless customer experience from the start of their journey to the end.
· Follow up with customers to maintain customer connection and repeat visits to Woodhouse-Buckhead
· Help meet the weekly and monthly retail goals by motivating staff to sell product
· Work in collaboration with the Spa Manager as liaison providing a unique experience for VIP customers such as maintaining the beverage and food flow, special attention catering, and special events as the Experience Manager
· Manage retail inventory and retail presentation
· Be prepared to open or close operations when needed
· Help promote Marketing and Brand Awareness
Job Skills required:• 4 years of excellent customer service
· Retail Management experience
· Strong leadership and excellent communication skills
· Efficient, well organized, and able to multitask a variety of duties
· Proficient in appropriate computer skills and office equipment
· An energetic, enthusiastic, and motivational individual
· Creative in marketing, promotion, and programming
· Previous spa experience highly desirable
· Bachelor’s degree in hospitality or business preferred or equivalent work experience
Woodhouse Benefits include:
• Competitive Pay and Incentive programs
• W-2 Employment status
• Paid vacations for full time employees
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new state of the art facility
• Ongoing training opportunities on the Woodhouse University website
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee
Job Summary