WOODHOUSE SPA COMPANY

Front Desk Experience Manager ( Assistant Manager of Spa)

We want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do. Our management cares for our employees and our employees care for our customers. We strive to be our best selves as we leverage each other and develop outstanding skill sets along the way. Our philosophy of care also extends beyond our walls into our surroundings where we recognize the need to be engaged in philanthropic paths for healthier communities of people.

The Front Desk Manager (FDM) is the lead of the hospitality team. He/She/They are responsible for ensuring that the highest levels of guest satisfaction are attained by assisting with leading and motivating staff to achieve goals and exceed guest expectations. Responsibilities include managing front desk operations including retail management, inventory management. He/She/They work in collaboration with the Assistant Manager to assist in the training and supervision of all front desk staff.

Responsibilities include:
* Manage of staff of 6-7 hospitality personnel who are the coordinators of the guest experience
* Ensure efficient utilization of the Zenoti booking/POS system to handle all guest operations for appointments, follow-ups, and appropriate Scheduling of technicians

*Manage customer interaction on phones, and in person booking appointments, and responding to inquiries.

* Manage the customer flow for a seamless customer experience from the start of their journey to the end.

*Follow up with customers to maintain customer connection and repeat visits to Woodhouse-Buckhead

* Help meet the team KPI's by motivating staff toward the achievement of established sales goals

* Work in collaboration with the Spa Director as liaison providing a unique experience for VIP guests, coordinating group sales/spa hosted events.

*Manage retail inventory and merchandising

* Perform open or close operations when needed

* Assist in the promoting of spa Marketing and Brand Awareness

Job requirements :

Work Experience 2-5 years minimal in the spa industry, or equivalent preferred; preferably in a management role. Enthusiastic, energetic and motivated self-starter who has a desire to add value in any situation.

• Extensive , Excellent Customer service is a must
• Retail Management
• Experience with Zenoti is a plus
• Proven ability to meet and exceed goals and targets
• College degree or equivalent experience in the industry
• Critical thinking skills
• Steller interpersonal relationship skills
• Understanding of basic computer systems and ability to utilize various software
• Outstanding Customer Service, exemplifying both strong written and verbal communication and guests engagement
• Excellent phone etiquette
• Strong knowledge and understanding of the Spa Industry
• An ability to understand numbers for tracking revenue, expenses and profit
• Cover additional staff duties as necessary
• Strong desire to develop people

Woodhouse Benefits include:

• Competitive Pay and Incentive programs
• W-2 Employment status
• Paid vacations for full time employees
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new state of the art facility
• Ongoing training opportunities on the Woodhouse University website

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Please state any licenses that you have pertaining to the spa industry and their expiration dates.
• Are you available to work holidays, evenings and weekends?

Education:

• Associate (Preferred)

Experience:

• Spa services: 2 years (Preferred)
• Spa Management: 2 years (Preferred)

Language:

• any other language other than English (Preferred)

License/Certification:

• Massage Therapy License or Esthetician License (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person