Description

Serve as the O&M Lead as part of a collaborative agile team.

• Refine and enhance existing applications to better meet the customer's requirements.
• Design, develop, and provide O&M for multiple tools, as well as helping develop solutions to software architecture programs and broad design solutions.
• Participate in software development efforts through all aspects of the software engineering life cycle including scope and work estimation, design, documentation, implementation, testing and integration.
• Must be a dynamic, innovative, self-starting problem solver.
• Must have the aptitude and attitude to tackle unsolved technical challenges. 
• Ensure users are provided efficient and timely support to incidents and service requests 
• Ensure reliability, scalability, and cost efficiency of all services 
• Implement and maintain system monitoring tools/metrics to ensure the health of services 
• Collaborate with stakeholders to ensure compliance on policy requirements and adherence to best practices 
• Support the team in the creation and maintenance of standard operating procedures 
• Identify opportunities to increase efficiencies through process updates/changes and/or automation 

Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, or related field, OR relevant experience 
• Minimum of 9 years of relevant experience 
• 4 years of experience working in software engineering, application development and/or web application development and deployment 
• Must be able to design, develop, and provide O&M for multiple tools 
• Provide assistance with developing solutions to software architecture programs and broad design solutions 
• Experience with Cloud Computing Platforms, including AWS cloud deployments 
• Participate in software development efforts through all aspects of software engineering life cycle (including scope and work estimation, design, documentation, implementation, testing, and integration) 
• Experience with Ruby on Rails, or the ability to very quickly learn outside of work 
• Familiar with Test Driven and Behavior Driven Design/Development concepts and libraries 
• Ability to troubleshoot and resolve issues 
• Ability to review code written by others and provide constructive feedback 
• Experience with incident and problem management 
• Proven experience in implementing process and quality improvements 
• Should be a dynamic, innovative, self-starter, and problem solver with the ability to effectively prioritize and execute tasks 

Desired 

• Understanding of Scrum and Agile processes 
• Familiar with Cucumber and Rspec