He / she is responsible for calling on prospective customers from a list furnished by the Company. May have to deliver parts as needed.

POSITION INFORMATION :

Responsible for calling on prospective customers from a list furnished by the Company. May deliver parts as needed.

Duties / Responsibilities :

• Must be able to access parts information from computer and CD-ROM’s, check availability, pricing and substitutions.
• Be familiar with quality improvement bulletins, service bulletins, and vehicle updates or modifications to advise customers of parts replacement needs.
• Stock necessary parts on and off outside vans and pickups.
• Check available credit on customer’s account before delivery of any parts.
• Collect payment from customers that are past due.
• Accept payment from cash or C.O.D. customers at time of delivery.
• Examine returned parts or cores for any defect before issuing credit.
• Issue credit for cores or returned parts immediately after examining for defects.
• Research customer’s account for proper invoice to issue credit for returned parts or cores.
• Research for potential new customers for parts sales.
• Fill out proper paperwork for any part covered under warranty. Return paperwork and part to warranty clerk.
• Keep vehicle clean, presentable and fully maintained.

QUALIFICATIONS :

• High school diploma required; minimum 2 years experience with heavy duty truck parts, and automotive parts.
• Must be able to read and write English. Must be able to interact successfully with customers, and co-workers.
• Must have and maintain a clean driving record.
• Be able to keep good records, fill out and hand in call sheets at the end of each week, and bring any customer problems to the attention of the Parts Manager.
• Must have the mental flexibility to handle stressful situations.

PHYSICAL DEMANDS :

• He / she must be able to drive long distances.
• Be able to lift 50 lbs from floor to waist high, and 25 lbs to shoulder high.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Last updated : 2024-03-31