Are you a friendly, outgoing individual with experience in veterinary medicine who wants to work in an environment where you can be part of a team? Are you looking for a fast paced, client oriented career where you can make a difference in the lives of people and their pets?

Duties Include: Client service, answering telephones, making appointments, maintaining electronic medical records, pharmacy and retail sales, maintenance/housekeeping, financial responsibilities such as collecting deposits/payments and balancing cash drawer

Education and Experience:

• Candidate MUST have experience working in a veterinary hospital.***
• Candidate must have at least 2 years of experience working in customer service, i.e. veterinary, restaurant, retail or service business.
• Candidate must have high school diploma or equivalent.
• Experience with Cornerstone is a plus!

Ideal Candidate's Knowledge, Skills, and Abilities:

• Excellent communication and client service skills
• Ability to work individually and in a team oriented environment
• Ability to take direction
• Ability to handle money accurately and honestly
• Be well groomed and organized
• Be friendly, outgoing and people-oriented
• Must have sound decision making skills and be able to multi-task while working in an environment of stress

In addition to a rewarding career opportunity and paid time off, Veterinary Referral Associates offers subsidized employee pet care; employee health, dental and vision options; 401(k) along with insurance and disability coverage options.

If you're interested in working in this dynamic environment, please apply now!

Position Overview:

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person