5 Dispatcher/Customer Service Representative (FT) Jobs in Palmetto, FL
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Dispatcher/Customer Service Representative (FT)
$35k-47k (estimate)
Full Time | Durable Manufacturing
4 Months Ago
Brown Heating and Cooling is Hiring a Dispatcher/Customer Service Representative (FT) Near Palmetto, FL
Looking to work where you'll feel **VALUED** **RESPECTED** and **APPRECIATED** as an employee? APPLY NOW!
Brown Heating, Cooling, and Plumbing, a local residential HVAC and plumbing company is looking for a dispatcher to handle outbound calls and schedule maintenance and service visits.
Qualifications:
Brown Heating, Cooling, and Plumbing, a local residential HVAC and plumbing company is looking for a dispatcher to handle outbound calls and schedule maintenance and service visits.
Qualifications:
- The applicant will need to have experience in the air conditioning field (or similar service trade).
- Be able to set outbound maintenance and service calls/leads.
- Have a clear and pleasant customer service voice and positive attitude.
- Also must have a good understanding of computer usage, including but not limited to Microsoft, email, Windows systems.
- Dispatching software / CRM is called "Successware", with a transition to "Service Titan" in the near future. Any trade software experience is a plus but will train.
Responsibilities:
- Familiarizing yourself with essential details of our products and services, offers, specials, and promotions.
- Calling prospective clients and scheduling appointments.
- Accepting inbound calls from prospective clients as they arise.
- Fielding basic questions and concerns about the products and services we offer.
- Scheduling a consultation between the prospective client and a Technician or Sales Representative.
- Keeping a detailed log of calls, including those which were not answered or problems solved.
- Keeping a detailed log of parts ordered, statuses, updating customers
- Attempting to contact prospective clients who you have been unable to contact.
- Informing the Manager of related complaints that warrant addressing.
- Scheduling job go-backs and return trips from installs and failed inspections.
Hours are 730-330, Monday through Friday. Highest paying On-Call dispatch rotation (Paid Extra $$) Pay DOE.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$35k-47k (estimate)
POST DATE
12/21/2023
EXPIRATION DATE
05/13/2024
WEBSITE
brownheatingandcooling.com
HEADQUARTERS
HUEYTOWN, AL
SIZE
<25
FOUNDED
1961
TYPE
Private
CEO
JOHNNY WHITE
REVENUE
<$5M
INDUSTRY
Durable Manufacturing
Related Companies
About Brown Heating and Cooling
Brown Heating and Cooling provides air conditioning, heating and furnace repair services.
Show more
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