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JOB DESCRIPTION
Let's Grow Together
Our mission is to live our at your side promise and simplify and enrich the lives of our customers, employees, and communities.
At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next.
We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education.
Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be at your side every step of the way.
The Call Center Representative, Order Management provides support for Brother Direct by answering inquiries about Brother products specifications, accessories, compatibility, and place orders for customers.
This role also supports calls and escalations for customer warranty exchange Orders and service requests for BMG (Brother Machine Group) and BMS (Brother Mobile Solutions) products using S4 and Oracle Service Cloud (OSVC).
This role communicates with customers through phone and email entering data in Oracle Service Cloud (OSVC).
WHAT YOU’LL DO
Customer Service Order Management
Call Center Quality and KPIs
Improve Call Center Job and Business Knowledge
ABOUT OUR IDEAL CANDIDATE
Education
High School Diploma (or G.E.D.)
Experience
Minimum 3 years of a combination of relevant experience spanning in fielding inbound customer calls, interfacing directly with customers to resolve issues, and customer order entry in a call center environment
Software / Technical Skills
Other Skills / Knowledge / Abilities
ADDITIONAL DETAILS FOR THIS ROLE
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid
Details are available at
WHAT WE OFFER OUR EMPLOYEES
At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance.
Here are some of the benefits of working with us :
Learn more about our benefits :
Learn more about life at Brother :
Last updated : 2024-04-18
Full Time
$31k-41k (estimate)
04/20/2024
07/15/2024
mybrotherfromanothermother.org
Bethel, CT
<25
The job skills required for Contact center representative include Customer Service, Call Center, Communication Skills, PowerPoint, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center representative positions, which can be used as a reference in future career path planning. As a Contact center representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center representative. You can explore the career advancement for a Contact center representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.