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Location Honolulu, Hawaii ,
United States
Overview:
The IT Support Specialist will provide technical assistance and support related to computer systems, hardware, and software for the Defense POW/MIA Accounting Agency at Pearl Harbor/Hickam in Hawaii.
Responsibilities:
The following reflects managements definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Effectively and politely communicate with customers and understand their issues
Provide first line support for any technical issues and problems in person, via phone, and electronically
Triage, understand, and route issues to the correct resources, track requests and document resolutions
Walk customers through troubleshooting procedures as well as train computer users
Install, modify, and repair computer hardware, software, and peripherals
Run diagnostic applications to resolve problems
Follow up with customers to ensure issues have been resolved
Install and test computers, printers, and other peripherals; configure operating system and application software programs
Option to travel to the continental US to provide customer support less than 10% of time
Qualifications:
Excellent communication, customer service and problem-solving skills. Multi-tasking, attention to detail and, and solid judgment.
Education and Experience: This position requires a minimum of three (3) years of professional experience. Working knowledge of fundamental operations of relevant software, hardware, and other equipment. Experience in call tracking applications and customer service practices. Related experience and training in troubleshooting and providing help desk support. This position requires a professional certification in compliance with 8570 IAT II (CCNA Security, CySA , GICSP, GSEC, Security CE, or SSCP)
Certification Requirements: In accordance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level II requirements, candidate must possess at least CompTIA Security , Cisco Certified Network Associate - Security (CCNA Security), CompTIA Cybersecurity Analyst (CySA ), or other qualifying certifications. In addition, a Computer Environment (CE) certification such as Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), or Microsoft Certified Technology Specialist (MCTS) is highly desired.
Clearance: This position requires an active SECRET security clearance. Must be a U.S. citizen.
Full Time
$52k-64k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Junior IT Support Specialist positions, which can be used as a reference in future career path planning. As a Junior IT Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Junior IT Support Specialist. You can explore the career advancement for a Junior IT Support Specialist below and select your interested title to get hiring information.