BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. 

RESPONSIBILITIES 

• Oversee a wide range of workforce service activities and day-to-day delivery of direct services to clients.  
• Market/develop relationships with local businesses and organizations. 
• Develop effective working relationships with employers and maintain regular contact in order to monitor employment satisfaction. 
• Assess the staffing needs of businesses and track employment placement and retention outcomes for Clients.
• Screen resumes, facilitate interviews, provide quality referrals to employers for employment and maintain an updated value-worthy internal candidate pool.  
• Assist in developing program marketing materials including brochures and other methods to advertise program services. 
• Market program to businesses and key community-based organizations.  
• Deliver Job Readiness preparation trainings as needed to include, but not limited to creating resumes, interviewing preparation, and independent job search techniques.  
• Conduct research and develop industry knowledge in key professions.  
• Conduct employment assessments to determine members job readiness level. 
• Obtain program required verification of employment. 
• Help facilitate recruitment sessions as needed. 
• Conduct extensive follow-up with job interviews and employment status. 
• Accurately document all services as required by program and agency procedures.  
• Maintain and update all necessary databases for tracking member progress, program objectives and outcomes, and contractual requirements. 
• Help organize, plan, and execute workforce development events as necessary for various assigned projects. 
• Participate in professional development through appropriate conferences, workshops, seminars, or webinars.  
• Perform other related duties as assigned by Director. 

Program Specific Responsibilities

• Plan and facilitate on-site and off-site informational and teaching programming about employment support and educational support
• Coordinating variety of activities, groups and events that cater to all ages of clients, including children, teenagers, and adults
• Provide crisis interventions and manage emergency situations appropriately
• Maintain and ensure accuracy of records and documentation of all client interactions Create the Peer Program paperwork, training manual, presentation and work flow of application process
• Facilitate training session for the Peers and provide ongoing support and meetings with all Peers in program and all host sites
• Network internally and externally for further employment and educational opportunities for clients
• Collaborate with CQI staff, case management and clinical staff to coordinate and run various events, groups, and activities

QUALIFICATIONS 

• Associates Degree required  
• A minimum of 1-2 years of relevant experience required  
• Experience building trusting relationships and collaborative efforts with diverse individuals, employers and community partners. 
• Strong commitment to workforce development needs of our targeted community. 
• Strong communication and interpersonal skills. 
• Must be able to collaborate with partners outside of the agency.  
• Ability to interact appropriately with people from diverse socio-economic, racial, ethnic and varying cultural groups. 
• Ability to manage multiple tasks requiring excellent organizational skills. 
• Must have proven capacity to work independently, take initiative, and thrive in high-paced environment. 
• Respect for the value, potential and dignity for all program participants.  
• Ensure confidentiality in all areas of responsibility.  
• Ability to work with or learn computer data entry programs and familiarity internet research.  
• Fluency in Spanish is a plus.  
• Background in sales, marketing or Human Services strongly preferred.  
• Experience working with a workforce program is a plus. 
• Ability to work outdoors, and on your feet. 
• Engaging personality and detailed orientated skills are essential. 
• Strong oral and written communication, time management and organizational skills are necessary. 
• Proficiency in Microsoft Office suite and other standard business technology is required. 

PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods. 
• Ability to occasionally lift and/or move up to 10 pounds. 
• Ability to stand, walk, or sit for long periods of time. 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents. 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.