What’s This Role About?

Responsible for providing exceptional customer support for new and existing customers, internal information technology support for Infinity Software Solutions, and assist with sales and marketing efforts.

To be successful in this role you need

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Follow up with customers to ensure their technical issues are resolved

Multi-tasking abilities

Patience when handling tough cases

Misc Requirements/Skills (Education, Software, Hardware, ETC.)

Good interpersonal, communications skills and ability to work independently.

Strong analytical and problem solving skills and proficient technical writing.

You’ll love working with Infinity Software Solutions because:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!

The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.

Infinity Software Solutions offers comprehensive medical benefits, generous vacation and holiday time off, commuter benefits,learning and development opportunities, and career development training.