Job Title: Assistant Site Manager

Status: Full time; Hourly

Work Hours: 8:30am – 5:00pm

Luxury Condominium consisting of a mid-rise building and townhomes located in Hunt Valley, MD is seeking a full-time Assistant Site Manager available Monday-Friday, 8:30 AM-5:00 PM. The individual will provide administrative support to the Site Manager, Maintenance Manager, and as needed, the Board of Directors. Must be detail oriented, organized, and have exceptional customer service skills. Fluent in Microsoft Office and forms of Association software (Building Link) is a plus.

Job Responsibilities:

Administrative

• Provides support to staff and residents, i.e, Answer phones & emails, Manage office & building calendars, and Collect payments.
• Processes rental and owner packets; adds new resident information into Building Link and spreadsheets as requested by the Site Manager.
• Utilize Property Management Software (Building Link) to update resident information & submit maintenance requests as needed.
• Manage and maintain inventory of office supplies.
• Support in preparation for Board meetings.

Managerial

• Serves as backup support when Site Manager is not available.
• Oversees the Front Desk staff and operations; train staff on Building Link and other systems; provide guidance and direction; answers questions and ensures accessibility, after hours, to address issues; schedules coverage as needed.

Residential & Community Relations:

• Supports residents by addressing and resolving general and day-to-day inquiries, concerns, and needs.
• Schedule move ins/outs for residents, Coordinates resident moves in/out, ensuring appropriate communication and smooth overall process and ensuring a smooth process.
• Meets with realtors and potential/future residents to review the rules of the condominium. Ensures correct paperwork is completed and follows up as needed to ensure all parties have provided the necessary documentation.
• Interacts with residents regarding complaints and/or rule violations; works with Site Manager, Management Company and/or Board of Directors as needed to ensure resolution and/or escalation.
• Crafts and disseminates communications within the community related to planned maintenance, community events and the like.
• Mediates conflicts between residents to ensure successful resolution of issue at hand; keeps Site Manager and Board apprised appropriately.
• Supports Site Manager, Board of Directors and Management Company in enforcing community and employee policies.

Job Requirements:

Education Requirements:

• High School diploma or equivalent

Core Competencies:

• Experience in property management. Experience in Condominium management a plus.
• Strong skills with MS Office products.
• Ability to quickly learn new work processes and guidelines.
• Ability to solve problems and escalate appropriately when needed.
• Ability to manage multiple competing demands and shift priorities on a regular basis.
• Strong communication skills, in written and oral form; active listening skills.
• Ability to synthesize large amounts of information into relevant details.
• Proactive approach to work responsibilities.
• Experienced computer and systems skills to manage appropriate areas of Building Link (Building software) and other systems used at the property.

Physical Requirements:

• Ability to work on-site on the property on a full-time basis.
• Ability to respond to emergencies on the property outside of normal work hours, as needed.
• Capable of inspecting common areas of the building, i.e., hallways, trash rooms, theatre room, etc.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• Monday to Friday
• Weekends & holidays off

Ability to Relocate:

• Cockeysville, MD 21030: Relocate before starting work (Required)

Work Location: In person