```Duties```
- Oversee and manage the daily operations of the automotive service department
- Provide exceptional customer service and ensure customer satisfaction
- Schedule and assign work to technicians and service advisors
- Monitor and control expenses, including payroll, inventory, and supplies
- Develop and implement strategies to increase sales and profitability
- Train and mentor employees to improve performance and productivity
- Ensure compliance with company policies, procedures, and safety standards
- Maintain accurate records of service orders, invoices, and warranty repairs
- Resolve customer complaints in a timely and professional manner
- Stay up-to-date with industry trends and advancements

```Requirements```
- Proven experience as an automotive service manager or similar role
- Strong organizational and time management skills
- Excellent team management and leadership abilities
- Knowledge of sales management principles and techniques
- Familiarity with employee orientation and training programs
- Retail management experience is a plus
- Wireless sales experience is a plus
- Ability to effectively communicate with customers and employees at all levels
- Proficient in using computer software for payroll, scheduling, and inventory management
- Ability to supervise a team of technicians and service advisors

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Cockeysville, MD: Relocate before starting work (Required)

Work Location: In person