Years

Skills/Experience

4-8

Experience planning, leading, gathering, and analyzing business and functional requirements in cooperation with business and technical groups

4-8

Experience developing business process maps and performing fit-gap analyses

4-8

Experience solving complex problems and troubleshooting software systems

4-8

Experience simultaneously collecting requirements across multiple program areas that have varying business needs

4-8

Experience gathering, documenting, and capturing design requirements

4-8

Experience facilitating workshops, meetings and collaborative work sessions with cross-functional teams in a remote environment

4-8

Ability to build relationships and develop rapport with customers.

4-8

Ability to listen effectively and uncover information that may not be explicitly stated.

4-8

Ability to communicate clearly and concisely, both verbally and in writing about technical 

subjects to non-technical users in a way they can easily understand.

4-8

Experience preparing and executing test plans, leading and assisting team members in performing and completing test activities, and documenting/communicating testing results

4-8

Experience implementing and testing interfaces that exchange data with large, complex legacy systems

4-8

Experience in assisting with development of plans and work artifacts in support of the project management life cycle

4-8

Experience with Software Development Life Cycle (SDLC) management software such as HP Application Lifecycle Management (ALM) or Atlassian

4-8

Skilled in the use Microsoft Office, Excel, Visio, PowerPoint, and SharePoint

Years

Skills/Experience

4

Experience with Customer Relationship Management (CRM) systems

4

Experience with call center technologies

4

Experience with chatbots

4

Experience with reverse engineering legacy applications to accelerate system redesign and modernization efforts

4

Experience working in state government