Description

ABOUT US

Dawn Ranch is a natural preserve and boutique hotel destination nestled riverside at the edge of Guerneville in Sonoma’s wine-rich Russian River Valley. The cottage-style hotel and event venue offer an authentic, historic, and unique Sonoma wine country escape among 22 acres of ancient giant redwoods, native meadows, and vintage apple trees. The hotel also features unique wellness experiences including a premium spa which offers outdoor baths, massages, and body treatments. Other activities include yoga, meditation, and perfume-making. Dawn Ranch’s food program balances elevated cuisine with casual excellence, from fine dining at the Lodge overseen by Chef Fernando Trocca to picnics overlooking the roiling Pacific Ocean. Local ingredients from the fertile valley make our varied cuisine an emerging staple of Northern California fare. Dawn Ranch is the perfect destination to co-create luxury and inspiration in Sonoma.

ABOUT THE ROLE

We are looking for a Guest Services Supervisor to join the team! As a Guest Services Supervisor at Dawn Ranch, you will be assisting the manager in overseeing the day-to-day operations of the Front Desk and Housekeeping. Reporting to the Rooms Manager, you will assist with scheduling, training, and daily operations of the Front Desk while also assisting and supervising the Housekeeping Department. You will have good communication skills, with the ability to oversee a team of employees and report to management. You will have excellent communication skills, with the ability to effectively communicate with staff and guests.

Essential Duties:

• Able to follow instructions and procedures with the ability to take directions from superiors.
• Able to supervise staff, including assigning duties, providing training and coaching when needed.
• Handle guest reservations and complaints in a professional and efficient manner.
• Ensure that the front desk and housekeeping operate efficiently and effectively by monitoring guest check-in, check-out, and cleaning procedures.
• Ensure guest satisfaction by assisting the housekeeping department in any duties necessary.
• Able to communicate and collaborate with other departments within the hotel to ensure guest needs are met.
• Ensure that all guest facing, and work areas are clean, organized and well maintained.
• Able to effectively communicate and report details to management, while delegating tasks both effectively and respectfully.
• Able to lift to 40 pounds.
• Able to walk, kneel, reach, bend, feel, talk, see, hear, and lift. and stand for a significant degree,

Other duties/ Responsibilities

• Motivate, Train, and coach new staff.
• Resolve any guest billing discrepancies.
• Attend meetings to discuss guest needs and department operations.
• Basic math skills, with the ability to handle payment transactions accurately.
• Strong attention to detail and accuracy and ability to multitask in a fast-paced environment.
• Making sure all guest inquiries, questions, and/or concerns are properly taken care of.
• Overseeing the scheduling of employees, making sure all shifts are filled as needed.
• Excellent communication and interpersonal skills.
• Maintain accurate and up-to-date records of guest information and room assignments.
• Perform any duties as assigned by the room manager.

Qualifications

Skills / Qualifications

• Over 2 Years of hotel experience or equivalent.
• 2 Years of managing or supervising experience preferred.
• Housekeeping experience a plus, but not required.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Strong written and verbal communication skills
• Ability to communicate with employees in Spanish and English
• Knowledge of Microsoft office and other relevant computer systems.
• Previous knowledge of PMS systems is preferred.
• Ability to work a flexible schedule, including weekends and holidays.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.