Our culture lifts you up there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious.

We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Time Type : Regular

Regular

Job Description : About Our Company

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve.

As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 1.

7 million business and residential customers across thirteen states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX : CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities.

As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized.

It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture.

We understand that our colleagues are looking for more than just a great job they want an extraordinary life and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun : We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility : We think everything you do matters at work and home.

Discounted services : We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards : Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it.

We’ve got you and your family covered with one of the best packages in the business.

Career evolution : At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology : Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Positon Profile :

Breezeline is seeking a Commercial Sales Coordinator to contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.

In this role you will provide customer, Community Account Manager and Account Executive support services under general supervision.

You will interact with Bulk customers, Property Managers and Board of Directors, assisting with resolving and responding to billing, contract issues and service concerns.

You will process bulk releases, ramp ups and adjustments. The ideal candidate will possess a pleasant, flexible and team player attitude with a strong work ethic.

This position reports to the Breezeline Communities Customer Operations Manager.

Responsibilities :

• Provide customer support for bulk service complaints; answer questions regarding services, products and billing; Process sales orders and upsell cable services to new customers during bulk property launches.
• Place new installation orders, service orders for disconnects and service changes generated from the customer.
• Schedule appointments, prepare associated paperwork for work orders, process special requests for services, input orders into the system
• Research customer complaints and process billing adjustments by entering credits or other adjustments
• Maintain customer / contract files and contract logs.
• Perform other duties as may be requested by supervisor

Qualifications :

• Strong communication skills, both oral and written
• Ability to communicate in Spanish, both orally and in writing
• Exceptional interpersonal and customer relationship building skills
• Effective organization skills
• Understanding and ability to interpret contractual agreements
• Proven ability to work independently with limited supervision
• Attention to detail and accuracy
• Knowledge of telecommunications products and services
• High school diploma or general education degree (GED) and 2 years of related experience and / or training; or equivalent combination of education and experience
• Valid driver's license with satisfactory driving record within Company required standards

Available Benefits :

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Location : Miramar, FL

Miramar, FL

Company : Breezeline

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company.

So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world.

From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all.

We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

Last updated : 2024-02-23