Under the direction of the VP of Business Technology, the Infrastructure & Operations Manager is the leader of our corporate infrastructure environment and end user support. This opportunity will play a key role in leading our strategic efforts on our digital modernization journey and maturing our capabilities. With a team of system engineers and client & operations analysts and in collaboration with key partners the team is responsible for infrastructure project delivery and operational maintenance and support. This role will need to be a trusted partner across our business and technology teams and will provide Braun Intertec users and departments excellent support.

ESSENTIAL AND PRIMARY RESPONSIBILITIES

• Strategic Planning & Portfolio Management: Leads the strategy definition, planning, selection, and on-going management of infrastructure technologies that drive & deliver business results. Effectively collaborates across the organization to build technology strategies and roadmaps to support business objectives. Manage services, technology solutions & lifecycles to optimize total cost of ownership and budget across the portfolio while maximizing value.
• Service & Asset Management: Oversees key services and assets of network management, client services, voice and mobility, identity and access management, collaboration and user productivity, infrastructure and hosting, facilities support, and IT service operations.
• Project Delivery: Responsible for successfully delivering infrastructure hardware and software solutions and services using best practices to meet the needs of the business. Ensures short-term and long-term needs are balanced in alignment with infrastructure portfolio and IT governance.
• Support and Operations Management: Leads the operational maintenance and support of our end-user environment. Ensures the necessary knowledge, processes, and capabilities of IT infrastructure support & operations is in place within and across teams to ensure customer satisfaction. Works with other IT leadership ensuring the overall department delivers secure, reliable, available and accurate technical solutions.
• Vendor / Partner Management: Works closely with technology vendors and partners to deliver and manage solutions. Definition, design, and oversight of contract agreements including budget management and service management to ensure optimal delivery.
• Continuous Improvement: Ensures knowledge management, infrastructure development and support, and standards, policies, processes, and best practices are reviewed, updated and implemented on a regular basis.
• Talent Development and Management: Develops a high performing, engaged team by building skills through coaching, mentoring and ongoing training & development. Manages a team of employees and helps create individual development plans for continuous learning & growth. Establishes and manages performance expectations and defines roles and responsibilities. Prioritizes work and guides accordingly. Defines and implements an optimal delivery model for best use of employees, contractors, and vendors / partners. Part of IT Leadership team and helps mature our capabilities.

REQUIRED COMPETENCIES & SKILLS

Inclusivity & Core Values. Braun Intertec employee owners are required to carry out Braun Intertec Values every day and as such must possess the following competencies:

• Actively demonstrates a commitment to creating an inclusive workplace through active listening to and inclusion of diverse perspectives; demonstrates respect for all and actively works to build trust-based relationships with colleagues and clients.
• Demonstrates commitment to working safely; fully participates in Company’s safety initiatives and policies; always looks out for the health and safety of self and others.
• Is consistently responsive and follows through on commitments to self and others; provides the information others need to know to do their jobs and to feel good about being a member of the team and Braun Intertec.
• Shows initiative and commitment to ongoing learning, growth, and development; willingness to openly seek, receive, and give respectful feedback; commitment to continuous improvement of self, responsibilities, and processes.
• Champions the Employee-Owned Stock Ownership Plan through participation in the Plan and ESOP activities and events.
• Actively acknowledges, recognizes, and celebrates the contribution of others.

Position Requirements In addition, this position requires the following skills:

• High customer service orientation
• Attention to detail with excellent organizational and planning skills
• Balance of business acumen and business process knowledge with technical skills and capabilities
• Ability to work in a dynamic work environment with competing priorities
• Strong change management, communication and interpersonal skills including the ability to collaborate, influence and partner up and across the organization
• Ability to build an engaged team while providing opportunities for career growth

Minimum Experience, Education, and Technical Skills:

• Associate or Bachelor's degree in Computer Science, Management Information Systems or 10 years equivalent related IT experience
• Three years of vendor / partner management for project delivery, maintenance, and support
• Three years of defining, leading, shaping, and overseeing infrastructure portfolios and roadmaps aligned with business and technology needs
• Three years of direct personnel oversight and leading of others through influence
• Five years experience overseeing the gathering requirements, architecting, designing, building, testing, implementing, integrating and system administration in both on-prem and cloud environments. Prefer experience with migration to cloud.
• Five years experience operations and support experience including executing and implementing IT service management such as incident management, request management, change management, knowledge management and service level reporting and metrics.
• Conceptual and working knowledge of program, project, and portfolio management best practices and principles.
• Conceptual and working knowledge implementing security related standards into infrastructure related processes (design, implementation, support, and operations)
• Experience in the Professional Services and / or Architecture, Engineering, and Construction industry preferred
• Experience in working with geographically disbursed teams, remote users, and offices preferred
• Experience managing Microsoft (M365, D365, Active Directory, Azure, SQL, client and server operating systems) preferred

Work/Environment and Physical Requirements (with or without an accommodation)

• Office type environment, using computer, telephone, other office equipment as needed to perform duties; frequent interruptions throughout day likely.
• Hearing and vision (both correctable) are essential.

Travel Requirements

• Position is hybrid and is a combination of in office (Bloomington, MN) and remote.
• Position may require some limited travel (locally and throughout United States); Less than 5% annually.

Job Type: Full-time

Pay: $65,391.65 - $78,751.23 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Minneapolis, MN 55438: Relocate before starting work (Required)

Work Location: Hybrid remote in Minneapolis, MN 55438