Overview:

We are seeking a dynamic and experienced Call Center Supervisor to join our team. The ideal candidate will have strong leadership skills and a proven track record in managing and motivating a team of customer service representatives.

Responsibilities:

- Manage and oversee daily operations of the call center
- Supervise, train, and coach call center representatives
- Monitor performance metrics and implement strategies for improvement
- Handle escalated customer calls and resolve issues efficiently
- Conduct regular team meetings to communicate goals and objectives
- Analyze call center data to optimize processes and enhance customer satisfaction
- Collaborate with other supervisors and call center manager to ensure seamless operations

Skills:

- Leadership: Ability to lead and motivate a team effectively
- English proficiency: Excellent verbal and written communication skills (Bilingual Spanish a plus!)
- Supervising: Experience in supervising staff in a call center environment
- Customer service orientation: Strong focus on delivering exceptional customer service
- Analytical skills: Capable of analyzing data to drive performance improvements

If you possess these skills and are looking for a challenging yet rewarding opportunity, we invite you to apply for the Call Center Supervisor position with us.

Job Type: Full-time

Pay: $37,630.08 - $45,317.95 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Evening shift
• Weekends as needed

Ability to Relocate:

• Beachwood, OH 44122: Relocate before starting work (Required)

Work Location: Hybrid remote in Beachwood, OH 44122