Description

Basic Functions, Duties, and Responsibilities:

The focus of this position will be the service and support of high-tech positioning technologies, instruments, and related software as it pertains to the construction/survey arena.

• The MC Technician will attend training and obtain certifications where applicable on designated equipment and processes to deliver excellent technical service and support to customers and fellow employees.
• Perform bench testing, calibration, repair, firmware / software updates of construction survey related instruments and equipment.
• Provide Shop and Field installation of machine control components, system trouble shooting and training support for construction machine control customers and other technicians via in person, phone or email as required.
• Daily completion and submission of all service reports, service-related forms, warranty documentation and photographs as directed by service management.
• Perform Shop and Field light duty machine repairs and factory campaigns as directed by service management.
• Provide daily updates to the customer and Field Service Supervisor for job progress or job completion to ensure quality of repair and original scope of work has not altered from first Customer contact.
• It is the responsibility of the Machine Control Field Service Technician to maintain the cleanliness and organization of the assigned vehicle.
• Attend and actively participate in all designated company meetings (staff meetings, monthly safety meetings, service meetings, planning sessions, etc.), industry/association events, and appropriate training sessions. Adheres to all applicable laws, company policies and procedures, and business ethics codes.
• Perform other duties as required.

Organizational Relationships:

The Machine Control Field Service Technician will report directly to the Service Manager and will have daily guidance and assignments by the Field Service Supervisor or designee for their assigned branch. The Machine Control technician will also have daily interaction with their respective branch Technology Solutions Expert (TSE),  Customer Support Representative(s) (CSR), Customer Support Manager (CSM), Service Administrator(s) and Machine Sales Representative(s) as appropriate, to communicate status of customer/machine issues and provide feedback from the field.

Qualifications

Key Qualifications, Skills and Characteristics:

• Two-year degree in Electronics, Engineering Technology or related field of study desired, along with 2 years’ service experience with electronics, mechanical, hydraulics and/or electrical. Experience with Topcon, Trimble, or Leica technology preferred.
• Technical / mechanical aptitude with the ability and desire to learn new technologies and become knowledgeable and proficient in working with world-class construction and survey-related products.
• Must be a dependable, motivated self-starter with a solid work ethic, positive attitude, and service orientation.
• Good communications skills to effectively deal with people face-to-face, on the telephone, and via e-mail.
• PC skills in using Microsoft Office suite, including Word, Excel, Outlook and Internet Explorer. Will be required to learn Bramco computer systems, software applications and reporting processes.
• Ability to research, locate, attend, and successfully complete factory-sponsored courses and programs, online classes and tutorials, and other such educational opportunities. The purpose is to enhance the technical knowledge and professional development of the person in this role, and to maintain warranty repair status for all products offered by Bramco.
• Must be able to act with empathy for our Customers, understanding their needs and responding in a manner that meets or exceeds their expectations and serves their best interests.
• The most desirable candidate is a person of character and integrity ethics. Must comply with all applicable federal, state and local laws and regulations, and must comply with all company policies.
• Some overnight travel for manufacturers' training events will be required.
• Must successfully pass background, drug and physical screenings.